CX Insider - Customer experience leaders sharing insights and ideas for customer service success
A podcast by ACF Technologies
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Categories:
115 Episodes
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Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)
Published: 8/1/2023 -
The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)
Published: 7/18/2023 -
Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive
Published: 6/26/2023 -
Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?
Published: 6/5/2023 -
Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground
Published: 5/22/2023 -
Napo Cornejo (Geokapti): CX in the World of Quantum Computing
Published: 5/9/2023 -
Dominik Olejko (H&M): ChatGPT and the Retail Revolution
Published: 4/24/2023 -
Trailer
Published: 4/21/2023 -
Ubong Nkanta: Is Your CX Strategy Mature Enough?
Published: 4/11/2023 -
Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle
Published: 3/27/2023 -
The Reality Behind Brand Loyalty, with Ed Deason
Published: 3/13/2023 -
On Diversity, Transparency and Inclusion, with Donata Peksa
Published: 2/27/2023 -
Why Financial Literacy is the Key to Customer Retention, with Monika Hruba
Published: 2/13/2023 -
How Neuroscience Can Transform Customer Journeys, with Duncan Thomas
Published: 1/16/2023 -
Emotion Design for Blended Experiences, With Yasmin Borain
Published: 12/5/2022 -
Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson
Published: 11/21/2022 -
Customer Habits and Banking Biases, With Andrei Calin
Published: 11/7/2022 -
Secrets to a Sustainable Life and Brand, With Lysa Hardy
Published: 10/24/2022 -
Driving Culture Change in Banking Through VoC, With Mona Ibrahim
Published: 10/10/2022 -
Business and the True Metaverse, With Benoit Soucaret
Published: 9/26/2022
In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.