CX Insider - Customer experience leaders sharing insights and ideas for customer service success

115 Episodes

1. Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)

   Published: 8/1/2023
2. The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)

   Published: 7/18/2023
3. Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive

   Published: 6/26/2023
4. Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

   Published: 6/5/2023
5. Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground

   Published: 5/22/2023
6. Napo Cornejo (Geokapti): CX in the World of Quantum Computing

   Published: 5/9/2023
7. Dominik Olejko (H&M): ChatGPT and the Retail Revolution

   Published: 4/24/2023
8. Trailer

   Published: 4/21/2023
9. Ubong Nkanta: Is Your CX Strategy Mature Enough?

   Published: 4/11/2023
10. Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle

    Published: 3/27/2023
11. The Reality Behind Brand Loyalty, with Ed Deason

    Published: 3/13/2023
12. On Diversity, Transparency and Inclusion, with Donata Peksa

    Published: 2/27/2023
13. Why Financial Literacy is the Key to Customer Retention, with Monika Hruba

    Published: 2/13/2023
14. How Neuroscience Can Transform Customer Journeys, with Duncan Thomas

    Published: 1/16/2023
15. Emotion Design for Blended Experiences, With Yasmin Borain

    Published: 12/5/2022
16. Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson

    Published: 11/21/2022
17. Customer Habits and Banking Biases, With Andrei Calin

    Published: 11/7/2022
18. Secrets to a Sustainable Life and Brand, With Lysa Hardy

    Published: 10/24/2022
19. Driving Culture Change in Banking Through VoC, With Mona Ibrahim

    Published: 10/10/2022
20. Business and the True Metaverse, With Benoit Soucaret

    Published: 9/26/2022