CX Insider - Customer experience leaders sharing insights and ideas for customer service success

A podcast by ACF Technologies - Mondays

Mondays

Categories:

Business

128 Episodes

  1. Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

    Published: 3/27/2024

  2. EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

    Published: 3/5/2024

  3. Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)

    Published: 2/26/2024

  4. Crafting Moments of CX Magic - w/ Shep Hyken

    Published: 2/12/2024

  5. How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)

    Published: 1/30/2024

  6. Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)

    Published: 1/16/2024

  7. Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

    Published: 12/12/2023

  8. 100th Episode Special - The Best Moments

    Published: 11/22/2023

  9. Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)

    Published: 11/6/2023

  10. Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (OneBanx)

    Published: 10/24/2023

  11. Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

    Published: 10/9/2023

  12. How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians

    Published: 9/26/2023

  13. Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)

    Published: 9/11/2023

  14. Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)

    Published: 8/1/2023

  15. The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)

    Published: 7/18/2023

  16. Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive

    Published: 6/26/2023

  17. Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

    Published: 6/5/2023

  18. Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground

    Published: 5/22/2023

  19. Napo Cornejo (Geokapti): CX in the World of Quantum Computing

    Published: 5/9/2023

  20. Dominik Olejko (H&M): ChatGPT and the Retail Revolution

    Published: 4/24/2023

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.