CX Insider - Customer experience leaders sharing insights and ideas for customer service success

123 Episodes

1. Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)

   Published: 1/16/2024
2. Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

   Published: 12/12/2023
3. 100th Episode Special - The Best Moments

   Published: 11/22/2023
4. Preparing Customer Service for the Holiday Season - w/ Ty Givens (CX Collective)

   Published: 11/6/2023
5. Open Banking: The Shared Branch Model of the Future - w/ Andy Willmot (OneBanx)

   Published: 10/24/2023
6. Luxury Watches and the Rise of eCommerce - w/ Marc Montagne (Vacheron Constantin)

   Published: 10/9/2023
7. How Lean Six Sigma Enhances the Banking Experience – w/ Annie Mamigonians

   Published: 9/26/2023
8. Why is Patient Experience Overlooked in Healthcare – w/ Katie Bowden (NEXA)

   Published: 9/11/2023
9. Why Human Behaviour is VR’s Biggest Enemy - w/ Dr Clare Mutzenich (7th Sense Research)

   Published: 8/1/2023
10. The Sustainable Banking Dilemma - w/ Estrella Moya (Triodos)

    Published: 7/18/2023
11. Will Apple Vision Pro Reimagine the Customer Experience? | CXI Exclusive

    Published: 6/26/2023
12. Andreas Schmelzer (Porsche Holding): Hyper-Automation, the Next CX Boom?

    Published: 6/5/2023
13. Henriette Paus (DNB): How Norwegian Banks Are Breaking New Ground

    Published: 5/22/2023
14. Napo Cornejo (Geokapti): CX in the World of Quantum Computing

    Published: 5/9/2023
15. Dominik Olejko (H&M): ChatGPT and the Retail Revolution

    Published: 4/24/2023
16. Trailer

    Published: 4/21/2023
17. Ubong Nkanta: Is Your CX Strategy Mature Enough?

    Published: 4/11/2023
18. Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle

    Published: 3/27/2023
19. The Reality Behind Brand Loyalty, with Ed Deason

    Published: 3/13/2023
20. On Diversity, Transparency and Inclusion, with Donata Peksa

    Published: 2/27/2023