CX Insider - Customer experience leaders sharing insights and ideas for customer service success

A podcast by ACF Technologies

Categories:

Business

120 Episodes

  1. Black Hawks To Banking - w / Ronelle Arbib from Recognise Bank

    Published: 10/21/2024

  2. Securing Time And Trust With Customer Experience - w / Monique Theile from Chrono24 | #119

    Published: 9/30/2024

  3. The Future of Automotive Cockpits and Global Design Innovation - w / Gianluca Brugnoli | #118

    Published: 9/18/2024

  4. Challenges of Employee Retention and Finding Your Product Market Fit

    Published: 8/19/2024

  5. Inside The Rebirth Of Bury FC

    Published: 7/29/2024

  6. Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

    Published: 7/12/2024

  7. Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

    Published: 6/25/2024

  8. Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

    Published: 6/10/2024

  9. Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Published: 5/21/2024

  10. Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    Published: 5/7/2024

  11. Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Published: 4/30/2024

  12. Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient)

    Published: 4/15/2024

  13. Patient Experiences & Future Regulations in the C*nnabis Industry – w/ Simon Erridge (CuraLeaf)

    Published: 3/27/2024

  14. EV Innovations and the Merge of Physical & Digital CX - w/ Chris Warwick (Electromin)

    Published: 3/5/2024

  15. Ownership of Data & AI Evolutions in Surveys – w/ Kelly Cormac (SurveyMonkey)

    Published: 2/26/2024

  16. Crafting Moments of CX Magic - w/ Shep Hyken

    Published: 2/12/2024

  17. How to Deliver Large-scale Technology Projects - w/ Simon Ronald & Laurence Leach (ACF Technologies)

    Published: 1/30/2024

  18. Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation)

    Published: 1/16/2024

  19. Age of the Customer & the Power of AI-Driven Language - w/ Andrew Carothers (Cisco)

    Published: 12/12/2023

  20. 100th Episode Special - The Best Moments

    Published: 11/22/2023

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.