CX Insider - Customer experience leaders sharing insights and ideas for customer service success

115 Episodes

1. How can retail maintain a good customer experience remotely?

   Published: 3/26/2020
2. How can the test drive experience be improved?

   Published: 3/20/2020
3. The placement experience at ACF Technologies

   Published: 3/13/2020
4. How can telecoms optimise the retail experience?

   Published: 3/11/2020
5. How can banks tackle large queues?

   Published: 3/10/2020
6. Retail banking trends with RBR MD Dominic Hirsch

   Published: 3/5/2020
7. Can gyms & leisure centres improve their CX strategy?

   Published: 3/2/2020
8. CX in automotive - the start of something new?

   Published: 1/14/2020
9. Optimising the retail experience

   Published: 12/23/2019
10. Is the retail experience changing?

    Published: 12/18/2019
11. Retail Banking Challenges part 4 - RBR Branch Transformation 2019

    Published: 12/18/2019
12. Retail Banking Challenges part 3 - Digital vs Physical Banks

    Published: 11/18/2019
13. Retail Banking Challenges part 2 - Optimising Multiple Channels

    Published: 11/18/2019
14. Retail Banking Challenges - Can Events Save the Branch from Dying

    Published: 11/15/2019
15. Introduction - Omnichannel Appointment Booking Fundamentals

    Published: 10/4/2019