CX Insider - Customer experience leaders sharing insights and ideas for customer service success

123 Episodes

1. Linking Kids for a better future

   Published: 7/29/2020
2. CEO Javier Perdices on healthcare digital transformation [Es]

   Published: 7/28/2020
3. CEO Cinde Dolphin on patient centricity

   Published: 6/26/2020
4. Richard Hadden on how employee engagement influences your profits

   Published: 6/22/2020
5. WFH - Alex & Liza on CSR, Sustainability and the new high street

   Published: 5/25/2020
6. WFH - Stuart Fearn on optimising your branch network during COVID-19

   Published: 5/21/2020
7. WFH - Charlene Li on Disruptive Leadership

   Published: 4/20/2020
8. WFH - Staying healthy at home with Jess Rieger

   Published: 4/3/2020
9. How can retail maintain a good customer experience remotely?

   Published: 3/26/2020
10. How can the test drive experience be improved?

    Published: 3/20/2020
11. The placement experience at ACF Technologies

    Published: 3/13/2020
12. How can telecoms optimise the retail experience?

    Published: 3/11/2020
13. How can banks tackle large queues?

    Published: 3/10/2020
14. Retail banking trends with RBR MD Dominic Hirsch

    Published: 3/5/2020
15. Can gyms & leisure centres improve their CX strategy?

    Published: 3/2/2020
16. CX in automotive - the start of something new?

    Published: 1/14/2020
17. Optimising the retail experience

    Published: 12/23/2019
18. Is the retail experience changing?

    Published: 12/18/2019
19. Retail Banking Challenges part 4 - RBR Branch Transformation 2019

    Published: 12/18/2019
20. Retail Banking Challenges part 3 - Digital vs Physical Banks

    Published: 11/18/2019