Doing Customer Experience Right‬ with Stacy Sherman

A podcast by Doing CX Right®‬ - Mondays

Mondays

Categories:

Business

152 Episodes

  1. 153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld

    Published: 11/18/2024

  2. 152. When Machines Become Customers – Navigating the New Normal (Repeat)

    Published: 11/4/2024

  3. 151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn

    Published: 10/28/2024

  4. 150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)

    Published: 10/14/2024

  5. 149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman

    Published: 10/7/2024

  6. Ep. 148. 8 Laws of Customer Service Success - Blending Tech and Human Connection

    Published: 10/2/2024

  7. 147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt

    Published: 9/23/2024

  8. 146. AI Meets Human Touch - Redefining Customer Experience | David Singer

    Published: 9/16/2024

  9. 145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray

    Published: 9/10/2024

  10. 144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman

    Published: 9/3/2024

  11. 143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun)

    Published: 8/19/2024

  12. 142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block

    Published: 8/12/2024

  13. 141. How AI is Shaping the Future of Customer Interactions | Jim Payne

    Published: 8/5/2024

  14. 140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman

    Published: 7/29/2024

  15. 139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb

    Published: 7/22/2024

  16. 138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey

    Published: 7/15/2024

  17. 137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow

    Published: 7/8/2024

  18. 136. Strengthening Customer Relationships: The Power of Tangible Rewards | Mark Stern

    Published: 7/1/2024

  19. 135. Curing the Healthcare Crisis: A Prescription for Better Patient Experiences | Sharon Weinstein

    Published: 6/24/2024

  20. 134: Customer Experience Winning Plays: Lessons From Mercedes-Benz Stadium | Harry Hynekamp

    Published: 6/10/2024

1 / 8

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.