Experience Matters

31 Episodes

1. A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

   Published: 6/29/2023
2. Accelerated CX Innovation: Aaron Eden of Intuit

   Published: 6/13/2023
3. Embracing Voice of Customer: Jenny Dempsey

   Published: 5/16/2023
4. A Contagious CX Energy: Octavius Rubby

   Published: 4/18/2023
5. The Growth Experience: Jonathan Shroyer of Arise

   Published: 4/4/2023
6. The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"

   Published: 3/21/2023
7. Bringing The Pieces Together: Tanya Thomas of Experian

   Published: 2/10/2023
8. The Player Experience Episode: Dylan Servantes of Hit Factor

   Published: 1/31/2023
9. Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

   Published: 1/10/2023
10. The Experience Ecosystem: Embracing It All

    Published: 12/8/2022
11. Episode 009: 5 Tactical Strategies to Elevate CX Now

    Published: 2/9/2022
12. Episode 008: Navigating The Arise Acquisition- What's next?

    Published: 12/13/2021
13. Episode 007: We have big news!

    Published: 11/29/2021
14. Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm

    Published: 7/15/2021
15. Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson

    Published: 6/24/2021
16. Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

    Published: 6/10/2021
17. Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei

    Published: 5/14/2021
18. Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie

    Published: 4/29/2021
19. Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt

    Published: 4/15/2021
20. The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce

    Published: 11/19/2020