Experts of Experience
A podcast by Mission.org - Wednesdays
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Categories:
68 Episodes
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#27 New Report Reveals Trends and Challenges for the Industry
Published: 4/24/2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Published: 4/17/2024 -
#25 How Breeze Airways is Proving You Can Create Superior Flying Experiences
Published: 4/10/2024 -
#24 Customer Experience Resurgence: The MoviePass Story
Published: 4/3/2024 -
#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement
Published: 3/27/2024 -
#22 Advice for Harmonizing Business-Customer Relationships
Published: 3/20/2024 -
#21 Accessibility in Focus: Fable's CEO Talks Design and Impact
Published: 3/13/2024 -
#20 Insights on Prioritizing Customer Experience for Sustainable Growth
Published: 3/6/2024 -
#19 The Ultimate Guide to Ecommerce CX
Published: 2/28/2024 -
#18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk
Published: 2/21/2024 -
#17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach
Published: 2/14/2024 -
#16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication
Published: 2/7/2024 -
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Published: 1/31/2024 -
#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
Published: 1/24/2024 -
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Published: 1/17/2024 -
#12 Riley Thomas: How Does Tech Transform The Real Estate Experience?
Published: 1/10/2024 -
#11 Elizabeth Maughon: The Future of Customer Experience in Ad Tech
Published: 1/3/2024 -
#10 Grant Riewe: Leading CX Transformation in Mental Healthcare
Published: 12/27/2023 -
#9 Bassem Hanna: Transform Your CX With These Proven Strategies
Published: 12/20/2023 -
#8 Sam Wegman: The Secret to B2B Customer Experience Success
Published: 12/13/2023
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.