Making the Fan

139 Episodes

1. $208k for a LeBron replay? NFTs Explained

   Published: 3/31/2021
2. How Fandom is Evolving w/ Zoe Scaman

   Published: 3/24/2021
3. Amaze Your Customers and Fans w/ Shep Hyken

   Published: 3/12/2021
4. Leadership Lessons from a Disney Legend w/ Lee Cockerell

   Published: 3/9/2021
5. Find Your SPARK w/ Simon T. Bailey

   Published: 3/1/2021
6. Making Swag Easy w/ Jeremy Parker

   Published: 2/22/2021
7. Shifting Perspectives for Customer-Centric Marketing w/ Elisa Padilla

   Published: 2/17/2021
8. Celebrating 50 episodes with our Top 5 favorite clips

   Published: 2/8/2021
9. Designing Effective Remote Work Teams w/ Steph Smith

   Published: 2/2/2021
10. Utilizing Technology to Solve Business Problems w/ Adam Polansky

    Published: 1/25/2021
11. The Future of Customer Experience w/ Steven Van Bellegham

    Published: 1/19/2021
12. Bringing the X-Factor to Guest and Employee Experience w/ Kami Testa

    Published: 1/13/2021
13. The Customer Experience Playbook w/ Jonathan Daniels

    Published: 12/21/2020
14. Importance of Versatility and Vulnerability in Leadership

    Published: 12/14/2020
15. A Culture of Experimentation and Innovation w/ Jesse Cole

    Published: 12/8/2020
16. Lessons from the Business of Hip-Hop w/ Dan Runcie

    Published: 12/1/2020
17. The Future of Venue Experiences w/ Drew Berst

    Published: 11/23/2020
18. The Power of Service and Reinvention w/ Brandon Steiner

    Published: 11/16/2020
19. Great Leaders Establish, Operationalize, and Sustain Values

    Published: 11/10/2020
20. Livestreams, Guest Experience Philosophy, and CX at the Polls

    Published: 11/4/2020