Making the Fan

139 Episodes

1. Modern Work and Digital Experiences w/ Jared Spataro

   Published: 10/26/2020
2. Virtual Fan Engagement Opportunities w/ Brad Wurthman & Chris Grosse

   Published: 10/13/2020
3. The Culture of a Challenger Brand w/ Scott Carr

   Published: 9/21/2020
4. Personalizing the Guest Experience w/ Brian Betts

   Published: 9/3/2020
5. From Patient Experience to Fan Experience w/ Quint Studer

   Published: 8/21/2020
6. An Event with Thirty Thousand Fans Post-COVID19 w/ Drew Bedard

   Published: 8/5/2020
7. Sports, Resorts & Entertainment w/ Mike Crawford

   Published: 7/22/2020
8. The Business Behind ESPN World Wide of Sports w/ Mike Millay PART 2

   Published: 7/14/2020
9. The Business Behind ESPN Wide World of Sports w/ Mike Millay PART 1

   Published: 7/11/2020
10. Creating Moments that Matter w/ Jahaan Blake

    Published: 7/2/2020
11. Building & Sustaining a Culture of Service w/ Kevin Gober

    Published: 6/15/2020
12. Merging Physical & Digital Worlds w/ Javier Martinez Garcia

    Published: 6/5/2020
13. Measuring Your Customer Experience w/ Moon Javaid

    Published: 5/29/2020
14. Premium Service vs. Customer Service w/ Barry Jacobson

    Published: 5/18/2020
15. Insight Gathering w/ Jill Marchick

    Published: 5/9/2020
16. Building a Customer-Centric Business in Africa w/ Samir Ibrahim

    Published: 4/24/2020
17. Leading Through Crisis w/ Doug Thornton

    Published: 4/15/2020
18. Stepping Past Your Competition w/ Justin Schneider

    Published: 4/8/2020
19. Ignite a Culture of Innovation w/ Duncan Wardle

    Published: 3/29/2020
20. First 180 Days in the Chair w/ Laird Veatch

    Published: 3/24/2020