Future of Customer Service

33 Episodes

1. 13. Inbenta's CEO talks about the future of AI, science fiction, and customer service

   Published: 12/14/2020
2. 12. Case study of a company using Inbenta's AI

   Published: 12/7/2020
3. 11. All things artificial intelligence with the VP of AI at Samsung

   Published: 11/23/2020
4. 10. How to better leverage knowledge for customer success

   Published: 11/16/2020
5. 9. Use metrics that matter with your customer support staff

   Published: 11/9/2020
6. 8. A chatbot product manager talks about the future of AI

   Published: 11/2/2020
7. 7. The time for AI is now

   Published: 10/26/2020
8. 6. Trust is vital for a well functioning customer service department

   Published: 10/19/2020
9. 5. Employee satisfaction leads to better customer service

   Published: 10/12/2020
10. 4. How to measure customer success

    Published: 10/5/2020
11. 3. Empathy is the key to success

    Published: 9/28/2020
12. 2. Global customer support during COVID-19

    Published: 9/21/2020
13. 1. How to get to a 95 NPS score in customer service

    Published: 9/14/2020