Getting to Aha! with Darshan Mehta

130 Episodes

1. Boosting Customer Experience through Behavioural Insights with Andrew Custage, Head of Insights at Medallia Market Research

   Published: 12/9/2022
2. [Greatest Hits ] Listening to the VoC with Nicholas Zeisler, Customer Experience Executive & Author of “We’re Doing CX Wrong and How To Get It Right”

   Published: 12/2/2022
3. The Role of Customer Education in Business Growth with Erika Putinsky, Vice President of Customer Education at Mailchimp

   Published: 11/25/2022
4. [Greatest Hits ] Emotions & Consumer Behavior with Laura Beavin-Yates

   Published: 11/18/2022
5. A Guide to Great Customer Service with Robert Spector, Author of The Nordstrom Way.

   Published: 11/11/2022
6. [Greatest Hits ] The Simplicity of Leadership with Katie Anderson

   Published: 11/4/2022
7. Play and Work: The Winning Combination with Mike Montague, Director of Community Engagement at Sandler, Speaker, Podcaster, and Game Show Host at Playful Humans.

   Published: 10/28/2022
8. [Greatest Hits ] Focusing on Customer Success with Mo McKibbin, Head of Customer Support & Success at Moxion

   Published: 10/21/2022
9. How to Effectively Use Net Promoter System NPS for Customer Retention with Rob Markey, Partner at Bain & Company

   Published: 10/14/2022
10. [Greatest Hits] Connect, Don’t Sell, with Brooke Sellas, Founder & CEO of B Squared Media

    Published: 10/7/2022
11. The Power of Service with Louie Gravance, Author of "Service is a Superpower!"

    Published: 9/30/2022
12. The Role of Panels in Generating Quality Market Insights with Bryant Leech, Vice President, Agile Insights & Platform Solutions, at InnovatMR

    Published: 9/16/2022
13. Focusing on Customer Success with Mo McKibbin, Head of Customer Support & Success at Moxion

    Published: 9/2/2022
14. Cultural Insights in Branding with Kalil Vicioso, the Principal Consultant at Tiny Hat Consulting

    Published: 8/19/2022
15. Emotions & Consumer Behavior with Laura Beavin-Yates, Senior Vice President of Customer Success at Immersion

    Published: 8/5/2022
16. The Lost Art of Listening with Katrina Noelle, President of KNow Research & Co-Founder of Scoot Insights

    Published: 7/22/2022
17. Listening to the VoC with Nicholas Zeisler, Customer Experience Executive & Author of “We’re Doing CX Wrong and How To Get It Right”

    Published: 7/8/2022
18. Online Qualitative User Research: Challenges and Approaches with Dan Fleetwood, President of Research and Insights at QuestionPro

    Published: 6/24/2022
19. Managing Audience Intelligence with Phil Irvine, Vice President, Audience Intelligence at RPA

    Published: 6/10/2022
20. Creating a Remarkable Customer Experience with Dan Gingiss, Chief Experience Officer at The Experience Maker

    Published: 5/27/2022