The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

425 Episodes

1. Introducing Off Script: Des Traynor on the AI revolution

   Published: 4/4/2024
2. Stacy Sherman on how to design customer experiences that drive loyalty

   Published: 3/28/2024
3. Fueling the AI machine with the knowledge it needs

   Published: 3/21/2024
4. How AI is transforming customer service tech stacks

   Published: 3/7/2024
5. Amplitude’s Jenna Elliott on navigating the future of customer success

   Published: 2/29/2024
6. Understanding the changing economics of customer service in the age of AI

   Published: 2/22/2024
7. Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

   Published: 2/15/2024
8. Exploring Intercom's Customer Service Trends Report for 2024

   Published: 2/1/2024
9. Rewind: Jeff Vincent on solving customer problems

   Published: 1/25/2024
10. Intercom on Product: Riding the AI wave in 2024

    Published: 1/18/2024
11. CX leader Camille E. Acey on the evolving dynamics in customer service

    Published: 1/11/2024
12. Synthesia CEO Victor Riparbelli on how generative AI is transforming video

    Published: 1/4/2024
13. Inside Intercom 2023 in Review

    Published: 12/14/2023
14. Rewind: CX author Dan Gingiss on turning customers into your own salesforce

    Published: 12/7/2023
15. Make every call count: The evolution of phone support

    Published: 11/30/2023
16. Angel investor Christoph Janz on finding the right opportunities in AI

    Published: 11/23/2023
17. Turning the tide: CS expert Jo Causon on reviving customer satisfaction rates

    Published: 11/16/2023
18. How AI is creating support roles, not taking them

    Published: 11/9/2023
19. The story behind the chirp: Intercom’s notification sound

    Published: 11/2/2023
20. Rewind: Intercom on Product – The intersection of company and product strategy

    Published: 10/26/2023