The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

460 Episodes

1. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

   Published: 2/6/2025
2. Scaling Customer Support with AI: Nuuly’s Winning Formula

   Published: 1/30/2025
3. A Day in the Life of a Support Operations Analyst

   Published: 1/23/2025
4. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

   Published: 1/16/2025
5. The Four Pillars of CX: A deep dive into what makes for great customer experiences

   Published: 1/9/2025
6. Off Script: Brian Eno and Stephen Fry take on AI

   Published: 12/12/2024
7. Building the perfect fit: AI integration lessons from ScreenCloud

   Published: 11/28/2024
8. Putting people first: Nick Clark on how to design AI support for the customer

   Published: 11/22/2024
9. Lessons from Amazon: How to practice "Big Bet Leadership"

   Published: 11/7/2024
10. Off Script: Imagining the next era of customer service

    Published: 10/30/2024
11. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Published: 10/17/2024
12. Fin 2: The Next Generation of AI-First Customer Service

    Published: 10/10/2024
13. How strong company culture leads to high customer satisfaction

    Published: 10/3/2024
14. The Nordstrom Way: Embracing change in customer service

    Published: 9/25/2024
15. A day in the life of a conversation designer

    Published: 9/19/2024
16. Built For You: Fin AI Agent is now available over email

    Published: 9/12/2024
17. Leadership's Role in Creating a Customer-Centric Culture

    Published: 9/9/2024
18. A day in the life of a support knowledge manager

    Published: 8/22/2024
19. Defining and evaluating a remarkable customer experience

    Published: 8/15/2024
20. Off Script: Better, faster, cheaper

    Published: 8/8/2024