The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

450 Episodes

1. Pioneer: Highlights from Intercom's first ever AI customer service summit

   Published: 10/17/2024
2. Fin 2: The Next Generation of AI-First Customer Service

   Published: 10/10/2024
3. How strong company culture leads to high customer satisfaction

   Published: 10/3/2024
4. The Nordstrom Way: Embracing change in customer service

   Published: 9/25/2024
5. A day in the life of a conversation designer

   Published: 9/19/2024
6. Built For You: Fin AI Agent is now available over email

   Published: 9/12/2024
7. Leadership's Role in Creating a Customer-Centric Culture

   Published: 9/9/2024
8. A day in the life of a support knowledge manager

   Published: 8/22/2024
9. Defining and evaluating a remarkable customer experience

   Published: 8/15/2024
10. Off Script: Better, faster, cheaper

    Published: 8/8/2024
11. Dovetail's Serena Chan on why customer research is a crucial part of your support strategy

    Published: 8/1/2024
12. Strategies for getting executive buy-in to adopt AI-first CS

    Published: 7/25/2024
13. How to lead your customer service team into the AI future

    Published: 7/18/2024
14. Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders

    Published: 7/4/2024
15. Building the future of AI-first customer service

    Published: 6/27/2024
16. Off Script: Reinventing customer service with AI

    Published: 6/20/2024
17. Unlocking customer service's strategic potential with AI

    Published: 6/13/2024
18. Shep Hyken on getting ahead of the competition with exceptional CX

    Published: 6/6/2024
19. Evolving your support org to thrive in the AI era

    Published: 5/24/2024
20. Mapping out the first 90 days with AI-first Customer Service

    Published: 5/16/2024