The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

457 Episodes

1. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

   Published: 1/16/2025
2. The Four Pillars of CX: A deep dive into what makes for great customer experiences

   Published: 1/9/2025
3. Off Script: Brian Eno and Stephen Fry take on AI

   Published: 12/12/2024
4. Building the perfect fit: AI integration lessons from ScreenCloud

   Published: 11/28/2024
5. Putting people first: Nick Clark on how to design AI support for the customer

   Published: 11/22/2024
6. Lessons from Amazon: How to practice "Big Bet Leadership"

   Published: 11/7/2024
7. Off Script: Imagining the next era of customer service

   Published: 10/30/2024
8. Pioneer: Highlights from Intercom's first ever AI customer service summit

   Published: 10/17/2024
9. Fin 2: The Next Generation of AI-First Customer Service

   Published: 10/10/2024
10. How strong company culture leads to high customer satisfaction

    Published: 10/3/2024
11. The Nordstrom Way: Embracing change in customer service

    Published: 9/25/2024
12. A day in the life of a conversation designer

    Published: 9/19/2024
13. Built For You: Fin AI Agent is now available over email

    Published: 9/12/2024
14. Leadership's Role in Creating a Customer-Centric Culture

    Published: 9/9/2024
15. A day in the life of a support knowledge manager

    Published: 8/22/2024
16. Defining and evaluating a remarkable customer experience

    Published: 8/15/2024
17. Off Script: Better, faster, cheaper

    Published: 8/8/2024
18. Dovetail's Serena Chan on why customer research is a crucial part of your support strategy

    Published: 8/1/2024
19. Strategies for getting executive buy-in to adopt AI-first CS

    Published: 7/25/2024
20. How to lead your customer service team into the AI future

    Published: 7/18/2024