Navigating the Customer Experience

161 Episodes

1. 257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu

   Published: 8/5/2025
2. 256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits

   Published: 6/24/2025
3. 255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski

   Published: 5/20/2025
4. 254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky

   Published: 5/13/2025
5. 253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison

   Published: 5/6/2025
6. 252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer

   Published: 4/29/2025
7. 251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter

   Published: 1/28/2025
8. 250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

   Published: 12/3/2024
9. 249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

   Published: 11/5/2024
10. 248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

    Published: 10/23/2024
11. 247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

    Published: 10/15/2024
12. 246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

    Published: 10/8/2024
13. 245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

    Published: 10/3/2024
14. 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    Published: 9/25/2024
15. 243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    Published: 9/17/2024
16. 242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

    Published: 9/11/2024
17. 241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

    Published: 9/3/2024
18. 240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

    Published: 8/27/2024
19. 239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

    Published: 8/20/2024
20. 238: Mastering Software Reliability with Daniel Ruby

    Published: 8/13/2024