Navigating the Customer Experience

155 Episodes

1. 231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

   Published: 5/21/2024
2. 230: Strategies for Customer Success and Retention with Rachel Stanley

   Published: 5/14/2024
3. 229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

   Published: 4/23/2024
4. 228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

   Published: 4/16/2024
5. 227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

   Published: 4/9/2024
6. 226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

   Published: 3/26/2024
7. 225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay

   Published: 3/19/2024
8. 224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

   Published: 3/12/2024
9. 223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

   Published: 3/5/2024
10. 222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

    Published: 2/27/2024
11. 221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

    Published: 2/20/2024
12. 220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

    Published: 2/13/2024
13. 219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

    Published: 2/6/2024
14. 218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

    Published: 1/30/2024
15. 217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

    Published: 1/16/2024
16. 216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe

    Published: 1/9/2024
17. 215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger

    Published: 1/3/2024
18. 214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan

    Published: 12/19/2023
19. 213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw

    Published: 12/12/2023
20. 212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña

    Published: 12/5/2023