Navigating the Customer Experience

155 Episodes

1. 251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter

   Published: 1/28/2025
2. 250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

   Published: 12/3/2024
3. 249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

   Published: 11/5/2024
4. 248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

   Published: 10/23/2024
5. 247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

   Published: 10/15/2024
6. 246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

   Published: 10/8/2024
7. 245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

   Published: 10/3/2024
8. 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

   Published: 9/25/2024
9. 243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

   Published: 9/17/2024
10. 242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

    Published: 9/11/2024
11. 241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

    Published: 9/3/2024
12. 240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

    Published: 8/27/2024
13. 239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

    Published: 8/20/2024
14. 238: Mastering Software Reliability with Daniel Ruby

    Published: 8/13/2024
15. 237: Empathy and Innovation in Customer Success with Irina Vatafu

    Published: 8/7/2024
16. 236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

    Published: 7/30/2024
17. 235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

    Published: 7/24/2024
18. 234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

    Published: 7/9/2024
19. 233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

    Published: 6/25/2024
20. 232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

    Published: 6/18/2024