Pink Elephant - The IT and ITIL Service Management Experts

162 Episodes

1. PR33 - ITSM Is Just BSM with IT Examples

   Published: 11/1/2012
2. PR32 - Project and Change Management Integration

   Published: 9/28/2012
3. PR31 - Experiential Learning and Simulations

   Published: 9/26/2012
4. PR30 - Global Process

   Published: 8/27/2012
5. PR29 - Justifying Service and Process Improvement

   Published: 7/16/2012
6. PR28 - The Role of The Service Owner

   Published: 7/6/2012
7. PR27 - Dealing with Rogue Support Agents

   Published: 6/18/2012
8. PR26 - Distributed Service Desk Strategies

   Published: 5/21/2012
9. PR25 - Communication and Education Planning

   Published: 4/30/2012
10. PR24 - Problem and Availability Management The Conjoined Twins

    Published: 4/5/2012
11. PR23 - Demand Channels

    Published: 3/19/2012
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Published: 3/5/2012
13. PR21 - Culture and ITSM Transformation Projects

    Published: 2/6/2012
14. PR20 - Deploying vs Documenting Processes

    Published: 1/23/2012
15. PR19 - The Strategic Role Of An IT Operating Model

    Published: 12/29/2011
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Published: 12/13/2011
17. PR17 - Technology vs Service Management

    Published: 11/22/2011
18. PR16 - Request Fulfillment

    Published: 11/1/2011
19. PR15 - Business Relationship Management

    Published: 10/20/2011
20. PR13 - Portfolio Management

    Published: 9/14/2011