Psychology of Customer Success

23 Episodes

1. Gainsight's Easton Taylor on the Power of Human-First Leadership

   Published: 7/31/2024
2. Outsource Your Brain: Productivity Tools for Customer Success Professionals

   Published: 7/17/2024
3. The Hidden Cost of Task Switching

   Published: 6/26/2024
4. The Secret Weapon for Getting Raises and Promotions

   Published: 6/12/2024
5. What it Takes to Make it to Executive Leadership

   Published: 5/15/2024
6. How to "Manage Up"

   Published: 5/1/2024
7. The Loyalty Trap: Are You Fooling Yourself?

   Published: 4/17/2024
8. The Psychology of Customer Onboarding

   Published: 4/10/2024
9. How to Improve Employee Morale (When You Can't Give Them A Raise!)

   Published: 3/27/2024
10. Why your SMART goals aren't working

    Published: 3/21/2024
11. It's a Trap! (a.k.a. "My CEO LOVES Customer Success")

    Published: 3/13/2024
12. What Your Customers Aren't Telling You

    Published: 3/6/2024
13. The Language of the Executive Suite

    Published: 2/28/2024
14. Dealing with Imposter Syndrome

    Published: 2/7/2024
15. You Don't Know What You Don't Know

    Published: 1/31/2024
16. Giving Negative Feedback Without Destroying Morale

    Published: 1/24/2024
17. Let's Talk Failure - and why you need it!

    Published: 1/17/2024
18. It's Just Easier If I Do It

    Published: 1/10/2024
19. The Human Problem with Customer Success

    Published: 1/10/2024
20. The Mental Blocks Around the Customer Journey

    Published: 1/10/2024