Punk CX with Adrian Swinscoe

517 Episodes

1. Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk

   Published: 1/14/2020
2. Customer Relationship Management CRM systems can be more human - Interview with Nikolaus Kimla, CEO of pipelinersales.com

   Published: 1/14/2020
3. The 9 ½ Principles of Innovative Customer Service - Interview with Chip Bell

   Published: 1/14/2020
4. 2019 was the year of hype and snake oil when it came to chatbots. 2020 will be a year of pragmatism and real results - Interview with Abinash Tripathy of Helpshift

   Published: 1/13/2020
5. Marketing Requires Not Just New Tools and Skills But New Attitudes - Interview with Dee Blick

   Published: 1/11/2020
6. Delivering Effective Social Customer Service - Interview with Carolyn Blunt and Martin Hill-Wilson

   Published: 1/11/2020
7. How to create a successful, mission driven business in a profit driven world - Interview with Seth Goldman and Barry Nalebuff of Honest Tea

   Published: 1/11/2020
8. Leading A Renaissance in English Whisky - Interview with Andrew Nelstrop

   Published: 1/11/2020
9. Deliver great customer experience by including your customers - Interview with Mark Hurst of Creative Good

   Published: 1/11/2020
10. Learning from the university of the customer and the co-worker - Interview with Kevin Kelly

    Published: 1/11/2020
11. Employee engagement is like rolling a snowball uphill - Interview with Peter A. Hunter

    Published: 1/11/2020
12. Doing Well, Doing Good And Learning The Lesson Of The Orangutan - Interview with Ken Olisa of Restoration Partners

    Published: 1/11/2020
13. Smart proactive customer service that delivers results - Interview with Jim Dicso of SundaySky

    Published: 1/11/2020
14. The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken

    Published: 1/11/2020
15. Real life lessons on how to build a social business - Interview with Bian Salins

    Published: 1/11/2020
16. Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies

    Published: 1/11/2020
17. Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello

    Published: 1/11/2020
18. Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling

    Published: 1/11/2020
19. Looptail and changing the world through fully engaged employees and customers - Interview with Bruce Poon Tip

    Published: 1/11/2020
20. Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen

    Published: 1/11/2020