Punk CX with Adrian Swinscoe

517 Episodes

1. Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse

   Published: 1/11/2020
2. Customer engagement and the alignment of sales, marketing and customer service - Interview with Tim Pickard of NewVoiceMedia

   Published: 1/11/2020
3. Most websites fail to facilitate the customer journey - Interview with Mark Lancaster of SDL

   Published: 1/11/2020
4. It's not about the channels in your support, it's about the support in your channels - Interview with Girish Mathrubootham of Freshdesk

   Published: 1/11/2020
5. Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater

   Published: 1/11/2020
6. The changing world of B2B customer experience and what the future looks like - Interview with Charlie Peters of Emerson

   Published: 1/11/2020
7. Power to the customer - Interview with Matt Gorniak of G2Crowd

   Published: 1/11/2020
8. Warmth, competency and customer experience - Interview with Chris Malone about The Human Brand

   Published: 1/11/2020
9. Scaling up excellence is not a footprint problem but a mindset problem - Interview with Huggy Rao

   Published: 1/11/2020
10. Everyone can create a 'Genius Bar' customer experience - Interview with Gary Ambrosino of Timetrade

    Published: 1/10/2020
11. Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge

    Published: 1/10/2020
12. Building valuable customer support communities - Interview with Rob Howard of Zimbra

    Published: 1/10/2020
13. The art of selling has to change because the art of buying has changed - Interview with John Jantsch of Duct Tape Marketing

    Published: 1/10/2020
14. Not having contracts equalises our relationship with our customers - Interview with John Marick of Consumer Cellular

    Published: 1/10/2020
15. Mobile marketing, customer retention and customers expecting to be known - Interview with Jess Stephens of TagPoints

    Published: 1/10/2020
16. The habits of leading customer centric businesses - Interview with Bob Thompson

    Published: 1/10/2020
17. Neuroscience, customer service and why we should always deliver and never over-promise - Interview with Dr. Jack Lewis

    Published: 1/10/2020
18. Great service, great coffee and great people creates loyalty - Interview with Nick Barlow of Small Batch Coffee

    Published: 1/10/2020
19. How we built a community of customer advocates - Interview with Joan Babinski of Brainshark

    Published: 1/10/2020
20. Using customer reviews to drive service improvement, WoM and growth - Interview with Jan Jensen of Trustpilot

    Published: 1/10/2020