Punk CX with Adrian Swinscoe

528 Episodes

1. Learning from the university of the customer and the co-worker - Interview with Kevin Kelly

   Published: 1/11/2020
2. Employee engagement is like rolling a snowball uphill - Interview with Peter A. Hunter

   Published: 1/11/2020
3. Doing Well, Doing Good And Learning The Lesson Of The Orangutan - Interview with Ken Olisa of Restoration Partners

   Published: 1/11/2020
4. Smart proactive customer service that delivers results - Interview with Jim Dicso of SundaySky

   Published: 1/11/2020
5. The Tools To Deliver Amazing Customer Service Every Time - Interview With Shep Hyken

   Published: 1/11/2020
6. Real life lessons on how to build a social business - Interview with Bian Salins

   Published: 1/11/2020
7. Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies

   Published: 1/11/2020
8. Customer service done different and fast reinvention of a faceless product category - Interview with Craig Dubitsky of hello

   Published: 1/11/2020
9. Improve employee engagement and customer service through the use of humour - Interview with Dave Keeling

   Published: 1/11/2020
10. Looptail and changing the world through fully engaged employees and customers - Interview with Bruce Poon Tip

    Published: 1/11/2020
11. Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen

    Published: 1/11/2020
12. Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse

    Published: 1/11/2020
13. Customer engagement and the alignment of sales, marketing and customer service - Interview with Tim Pickard of NewVoiceMedia

    Published: 1/11/2020
14. Most websites fail to facilitate the customer journey - Interview with Mark Lancaster of SDL

    Published: 1/11/2020
15. It's not about the channels in your support, it's about the support in your channels - Interview with Girish Mathrubootham of Freshdesk

    Published: 1/11/2020
16. Behavioural science offers insight how customer experience can be improved - Interview with Prof. Nick Chater

    Published: 1/11/2020
17. The changing world of B2B customer experience and what the future looks like - Interview with Charlie Peters of Emerson

    Published: 1/11/2020
18. Power to the customer - Interview with Matt Gorniak of G2Crowd

    Published: 1/11/2020
19. Warmth, competency and customer experience - Interview with Chris Malone about The Human Brand

    Published: 1/11/2020
20. Scaling up excellence is not a footprint problem but a mindset problem - Interview with Huggy Rao

    Published: 1/11/2020