Punk CX with Adrian Swinscoe

498 Episodes

1. Using customer reviews to drive service improvement, WoM and growth - Interview with Jan Jensen of Trustpilot

   Published: 1/10/2020
2. Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL

   Published: 1/10/2020
3. Customer loyalty is becoming a collective experience - Interview with Steve Abernethy of SquareTrade

   Published: 1/10/2020
4. What drives customer loyalty - Interview with Steve Sims of Badgeville

   Published: 1/10/2020
5. Should 'Net Easy' be your new customer service metric - Interview with Nicola Millard of BT

   Published: 1/10/2020
6. Fanocracy and building a true human connection - Interview with David Meerman Scott

   Published: 1/7/2020
7. What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys

   Published: 1/5/2020
8. Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine

   Published: 1/5/2020
9. Customer engagement and lessons from the Scottish poet, Robert Burns - Interview with Jamie Anderson of SAP

   Published: 1/5/2020
10. Successful innovation doesn't have to involve a massive breakthrough in technology - Interview with Adrian Collins of bac< and Ziggurat Brands

    Published: 1/5/2020
11. Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems

    Published: 1/5/2020
12. Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson

    Published: 1/5/2020
13. Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia

    Published: 1/5/2020
14. Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com

    Published: 1/5/2020
15. Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave

    Published: 1/5/2020
16. Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans

    Published: 1/5/2020
17. Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt

    Published: 1/5/2020
18. Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect

    Published: 12/27/2019
19. Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack

    Published: 12/27/2019
20. An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds

    Published: 12/27/2019