Punk CX with Adrian Swinscoe

498 Episodes

1. Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica

   Published: 12/27/2019
2. Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework

   Published: 12/27/2019
3. Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane

   Published: 12/27/2019
4. Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa

   Published: 12/27/2019
5. Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service

   Published: 12/27/2019
6. Customer service, customer experience and millennials - Interview with Micah Solomon

   Published: 12/27/2019
7. Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof

   Published: 12/27/2019
8. Are you making it hard for your customers to give you feedback? - Interview with Gizlo

   Published: 12/27/2019
9. Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman

   Published: 12/27/2019
10. Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon

    Published: 12/27/2019
11. Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat

    Published: 12/27/2019
12. Scaling customer and employee trust - Interview with Peter Muhlmann of Trustpilot

    Published: 12/27/2019
13. Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood

    Published: 12/27/2019
14. Copying your way to increased innovation, creativity and competitive advantage - Interview with Mark Earls

    Published: 12/27/2019
15. Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic

    Published: 12/27/2019
16. The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata

    Published: 12/23/2019
17. Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart

    Published: 12/18/2019
18. Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service

    Published: 12/18/2019
19. Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot

    Published: 12/18/2019
20. Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor

    Published: 12/18/2019