Punk CX with Adrian Swinscoe

528 Episodes

1. Everyone can create a 'Genius Bar' customer experience - Interview with Gary Ambrosino of Timetrade

   Published: 1/10/2020
2. Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge

   Published: 1/10/2020
3. Building valuable customer support communities - Interview with Rob Howard of Zimbra

   Published: 1/10/2020
4. The art of selling has to change because the art of buying has changed - Interview with John Jantsch of Duct Tape Marketing

   Published: 1/10/2020
5. Not having contracts equalises our relationship with our customers - Interview with John Marick of Consumer Cellular

   Published: 1/10/2020
6. Mobile marketing, customer retention and customers expecting to be known - Interview with Jess Stephens of TagPoints

   Published: 1/10/2020
7. The habits of leading customer centric businesses - Interview with Bob Thompson

   Published: 1/10/2020
8. Neuroscience, customer service and why we should always deliver and never over-promise - Interview with Dr. Jack Lewis

   Published: 1/10/2020
9. Great service, great coffee and great people creates loyalty - Interview with Nick Barlow of Small Batch Coffee

   Published: 1/10/2020
10. How we built a community of customer advocates - Interview with Joan Babinski of Brainshark

    Published: 1/10/2020
11. Using customer reviews to drive service improvement, WoM and growth - Interview with Jan Jensen of Trustpilot

    Published: 1/10/2020
12. Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL

    Published: 1/10/2020
13. Customer loyalty is becoming a collective experience - Interview with Steve Abernethy of SquareTrade

    Published: 1/10/2020
14. What drives customer loyalty - Interview with Steve Sims of Badgeville

    Published: 1/10/2020
15. Should 'Net Easy' be your new customer service metric - Interview with Nicola Millard of BT

    Published: 1/10/2020
16. Fanocracy and building a true human connection - Interview with David Meerman Scott

    Published: 1/7/2020
17. What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys

    Published: 1/5/2020
18. Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine

    Published: 1/5/2020
19. Customer engagement and lessons from the Scottish poet, Robert Burns - Interview with Jamie Anderson of SAP

    Published: 1/5/2020
20. Successful innovation doesn't have to involve a massive breakthrough in technology - Interview with Adrian Collins of bac< and Ziggurat Brands

    Published: 1/5/2020