Punk CX with Adrian Swinscoe

517 Episodes

1. Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL

   Published: 1/10/2020
2. Customer loyalty is becoming a collective experience - Interview with Steve Abernethy of SquareTrade

   Published: 1/10/2020
3. What drives customer loyalty - Interview with Steve Sims of Badgeville

   Published: 1/10/2020
4. Should 'Net Easy' be your new customer service metric - Interview with Nicola Millard of BT

   Published: 1/10/2020
5. Fanocracy and building a true human connection - Interview with David Meerman Scott

   Published: 1/7/2020
6. What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys

   Published: 1/5/2020
7. Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine

   Published: 1/5/2020
8. Customer engagement and lessons from the Scottish poet, Robert Burns - Interview with Jamie Anderson of SAP

   Published: 1/5/2020
9. Successful innovation doesn't have to involve a massive breakthrough in technology - Interview with Adrian Collins of bac< and Ziggurat Brands

   Published: 1/5/2020
10. Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems

    Published: 1/5/2020
11. Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson

    Published: 1/5/2020
12. Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia

    Published: 1/5/2020
13. Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com

    Published: 1/5/2020
14. Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave

    Published: 1/5/2020
15. Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans

    Published: 1/5/2020
16. Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt

    Published: 1/5/2020
17. Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect

    Published: 12/27/2019
18. Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack

    Published: 12/27/2019
19. An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds

    Published: 12/27/2019
20. Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica

    Published: 12/27/2019