Punk CX with Adrian Swinscoe

528 Episodes

1. Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat

   Published: 12/27/2019
2. Scaling customer and employee trust - Interview with Peter Muhlmann of Trustpilot

   Published: 12/27/2019
3. Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood

   Published: 12/27/2019
4. Copying your way to increased innovation, creativity and competitive advantage - Interview with Mark Earls

   Published: 12/27/2019
5. Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic

   Published: 12/27/2019
6. The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata

   Published: 12/23/2019
7. Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart

   Published: 12/18/2019
8. Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service

   Published: 12/18/2019
9. Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot

   Published: 12/18/2019
10. Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor

    Published: 12/18/2019
11. Brands with purpose build better relationships with their customers - Interview with Jeremy Waite

    Published: 12/18/2019
12. Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure

    Published: 12/18/2019
13. A degree of humility always succeeds in business - Interview with Michael O’Leary of Ryanair

    Published: 12/12/2019
14. Advocate assisted commerce improves customer experience and drives business results - Interview with Scott Pulsipher of Needle

    Published: 12/12/2019
15. Improving B2B customer experience through Total User Experience - Interview with Sanish Mondkar of Ariba

    Published: 12/12/2019
16. Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond

    Published: 12/12/2019
17. Building a better place to work helps develop long term customer relationships - Interview with Sebastian Henkes and Claire Clifford of Sabio

    Published: 12/12/2019
18. The pre-life, early life and in-life stages of the employee experience - Interview with Jo Taylor

    Published: 12/12/2019
19. How Chief Customer Officers build their organisations customer growth engine - Interview with Jeanne Bliss of CustomerBliss

    Published: 12/12/2019
20. Towards a unified view of the customer - Interview with James McGourlay of OpenText

    Published: 12/12/2019