Punk CX with Adrian Swinscoe

517 Episodes

1. Customer feedback is the most effective way of improving the financial performance of a business - Interview with Guy Letts of CustomerSure

   Published: 12/18/2019
2. A degree of humility always succeeds in business - Interview with Michael O’Leary of Ryanair

   Published: 12/12/2019
3. Advocate assisted commerce improves customer experience and drives business results - Interview with Scott Pulsipher of Needle

   Published: 12/12/2019
4. Improving B2B customer experience through Total User Experience - Interview with Sanish Mondkar of Ariba

   Published: 12/12/2019
5. Millennials and how they engage with insurance companies - Interview with Dr Paul Redmond

   Published: 12/12/2019
6. Building a better place to work helps develop long term customer relationships - Interview with Sebastian Henkes and Claire Clifford of Sabio

   Published: 12/12/2019
7. The pre-life, early life and in-life stages of the employee experience - Interview with Jo Taylor

   Published: 12/12/2019
8. How Chief Customer Officers build their organisations customer growth engine - Interview with Jeanne Bliss of CustomerBliss

   Published: 12/12/2019
9. Towards a unified view of the customer - Interview with James McGourlay of OpenText

   Published: 12/12/2019
10. How we transformed our organisation and our customer experience - Interview with Damian Thompson of Principality Building Society

    Published: 12/12/2019
11. Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL

    Published: 12/12/2019
12. The state of workplace happiness and why it matters - Interview with Lord Mark Price of Engaging Works

    Published: 12/12/2019
13. Having a goal of reducing customer service calls to zero - Interview with Ian Siegel of ZipRecruiter

    Published: 12/9/2019
14. Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs

    Published: 12/9/2019
15. What you do when proactive customer service is in your DNA - Interview with David Politis of BetterCloud

    Published: 12/9/2019
16. Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot

    Published: 12/9/2019
17. How to enhance, extend and crowd source your in-field customer service - Interview with Manuel Grenacher of Mila

    Published: 12/9/2019
18. Behavioural science, customer experience and why we should test more things - Interview with Rory Sutherland of #ogilvychange

    Published: 12/9/2019
19. What it takes to build an award winning and customer centric culture - Interview with Fiona McSwein of Simply Business

    Published: 12/9/2019
20. Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave

    Published: 12/9/2019