Punk CX with Adrian Swinscoe

498 Episodes

1. Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave

   Published: 12/9/2019
2. Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty

   Published: 12/9/2019
3. Why Should Anyone Work Here? - Interview with Gareth Jones

   Published: 12/9/2019
4. The only person that everyone has in common is the customer - Interview with Ben Reason of Livework

   Published: 12/9/2019
5. Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service

   Published: 12/9/2019
6. Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint

   Published: 12/9/2019
7. Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity

   Published: 12/9/2019
8. How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll

   Published: 12/9/2019
9. Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata

   Published: 12/9/2019
10. Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert

    Published: 12/7/2019
11. Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett

    Published: 12/7/2019
12. Moving from product to customer centricity, the Mercedes Benz USA story - Interview with Joseph Michelli

    Published: 12/7/2019
13. How to create a wow customer experience - Interview by Jonty Pearce

    Published: 12/7/2019
14. Employee engagement, real-time feedback and organisational indigestion - Interview with Cheryl Johnson of Echo Global Logistics

    Published: 12/7/2019
15. Having a great product without great support doesn’t mean anything - Interview with Sarah Metcalfe of SureFlap

    Published: 12/7/2019
16. Delivering an excellent customer experience across 15 different countries - Interview with Delphine Mousseau of Zalando

    Published: 12/7/2019
17. Proactive customer service drives retention, advocacy and growth - Interview with Monica Higgins of eSalon

    Published: 12/7/2019
18. How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo

    Published: 12/7/2019
19. 65% of leaders believe that it’s not up to them to tackle customer centricity - Interview with Alison Esse of The Storytellers

    Published: 12/7/2019
20. Great service comes from doing things upside down - Interview with John Timpson

    Published: 12/7/2019