Punk CX with Adrian Swinscoe

517 Episodes

1. Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty

   Published: 12/9/2019
2. Why Should Anyone Work Here? - Interview with Gareth Jones

   Published: 12/9/2019
3. The only person that everyone has in common is the customer - Interview with Ben Reason of Livework

   Published: 12/9/2019
4. Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service

   Published: 12/9/2019
5. Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint

   Published: 12/9/2019
6. Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity

   Published: 12/9/2019
7. How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll

   Published: 12/9/2019
8. Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata

   Published: 12/9/2019
9. Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert

   Published: 12/7/2019
10. Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett

    Published: 12/7/2019
11. Moving from product to customer centricity, the Mercedes Benz USA story - Interview with Joseph Michelli

    Published: 12/7/2019
12. How to create a wow customer experience - Interview by Jonty Pearce

    Published: 12/7/2019
13. Employee engagement, real-time feedback and organisational indigestion - Interview with Cheryl Johnson of Echo Global Logistics

    Published: 12/7/2019
14. Having a great product without great support doesn’t mean anything - Interview with Sarah Metcalfe of SureFlap

    Published: 12/7/2019
15. Delivering an excellent customer experience across 15 different countries - Interview with Delphine Mousseau of Zalando

    Published: 12/7/2019
16. Proactive customer service drives retention, advocacy and growth - Interview with Monica Higgins of eSalon

    Published: 12/7/2019
17. How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo

    Published: 12/7/2019
18. 65% of leaders believe that it’s not up to them to tackle customer centricity - Interview with Alison Esse of The Storytellers

    Published: 12/7/2019
19. Great service comes from doing things upside down - Interview with John Timpson

    Published: 12/7/2019
20. Your people know the best ways to improve your organisation - Interview with Cathy Brown of Engage For Success

    Published: 12/7/2019