Punk CX with Adrian Swinscoe

528 Episodes

1. How we transformed our organisation and our customer experience - Interview with Damian Thompson of Principality Building Society

   Published: 12/12/2019
2. Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL

   Published: 12/12/2019
3. The state of workplace happiness and why it matters - Interview with Lord Mark Price of Engaging Works

   Published: 12/12/2019
4. Having a goal of reducing customer service calls to zero - Interview with Ian Siegel of ZipRecruiter

   Published: 12/9/2019
5. Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs

   Published: 12/9/2019
6. What you do when proactive customer service is in your DNA - Interview with David Politis of BetterCloud

   Published: 12/9/2019
7. Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot

   Published: 12/9/2019
8. How to enhance, extend and crowd source your in-field customer service - Interview with Manuel Grenacher of Mila

   Published: 12/9/2019
9. Behavioural science, customer experience and why we should test more things - Interview with Rory Sutherland of #ogilvychange

   Published: 12/9/2019
10. What it takes to build an award winning and customer centric culture - Interview with Fiona McSwein of Simply Business

    Published: 12/9/2019
11. Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave

    Published: 12/9/2019
12. Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty

    Published: 12/9/2019
13. Why Should Anyone Work Here? - Interview with Gareth Jones

    Published: 12/9/2019
14. The only person that everyone has in common is the customer - Interview with Ben Reason of Livework

    Published: 12/9/2019
15. Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service

    Published: 12/9/2019
16. Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint

    Published: 12/9/2019
17. Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity

    Published: 12/9/2019
18. How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll

    Published: 12/9/2019
19. Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata

    Published: 12/9/2019
20. Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert

    Published: 12/7/2019