Punk CX with Adrian Swinscoe

528 Episodes

1. Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems

   Published: 1/5/2020
2. Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson

   Published: 1/5/2020
3. Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia

   Published: 1/5/2020
4. Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com

   Published: 1/5/2020
5. Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave

   Published: 1/5/2020
6. Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans

   Published: 1/5/2020
7. Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt

   Published: 1/5/2020
8. Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect

   Published: 12/27/2019
9. Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack

   Published: 12/27/2019
10. An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds

    Published: 12/27/2019
11. Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica

    Published: 12/27/2019
12. Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework

    Published: 12/27/2019
13. Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane

    Published: 12/27/2019
14. Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa

    Published: 12/27/2019
15. Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service

    Published: 12/27/2019
16. Customer service, customer experience and millennials - Interview with Micah Solomon

    Published: 12/27/2019
17. Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof

    Published: 12/27/2019
18. Are you making it hard for your customers to give you feedback? - Interview with Gizlo

    Published: 12/27/2019
19. Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman

    Published: 12/27/2019
20. Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon

    Published: 12/27/2019