Punk CX with Adrian Swinscoe

517 Episodes

1. Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework

   Published: 12/27/2019
2. Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane

   Published: 12/27/2019
3. Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa

   Published: 12/27/2019
4. Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service

   Published: 12/27/2019
5. Customer service, customer experience and millennials - Interview with Micah Solomon

   Published: 12/27/2019
6. Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof

   Published: 12/27/2019
7. Are you making it hard for your customers to give you feedback? - Interview with Gizlo

   Published: 12/27/2019
8. Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman

   Published: 12/27/2019
9. Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon

   Published: 12/27/2019
10. Text messaging: a customer service channel whose time has come - Interview with John Huehn of In The Chat

    Published: 12/27/2019
11. Scaling customer and employee trust - Interview with Peter Muhlmann of Trustpilot

    Published: 12/27/2019
12. Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood

    Published: 12/27/2019
13. Copying your way to increased innovation, creativity and competitive advantage - Interview with Mark Earls

    Published: 12/27/2019
14. Different customers have different journeys and needs - Interview with Daniel Lind of Qmatic

    Published: 12/27/2019
15. The winner of the 2019 CX Leader of the Year - Interview with Sandra De Zoysa, Chief Customer Officer of Dialog Axiata

    Published: 12/23/2019
16. Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart

    Published: 12/18/2019
17. Great customer service and customer experience requires emotional intelligence (EQ) - Interview with Jo Causon of The Institute of Customer Service

    Published: 12/18/2019
18. Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot

    Published: 12/18/2019
19. Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor

    Published: 12/18/2019
20. Brands with purpose build better relationships with their customers - Interview with Jeremy Waite

    Published: 12/18/2019