Punk CX with Adrian Swinscoe

528 Episodes

1. Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett

   Published: 12/7/2019
2. Moving from product to customer centricity, the Mercedes Benz USA story - Interview with Joseph Michelli

   Published: 12/7/2019
3. How to create a wow customer experience - Interview by Jonty Pearce

   Published: 12/7/2019
4. Employee engagement, real-time feedback and organisational indigestion - Interview with Cheryl Johnson of Echo Global Logistics

   Published: 12/7/2019
5. Having a great product without great support doesn’t mean anything - Interview with Sarah Metcalfe of SureFlap

   Published: 12/7/2019
6. Delivering an excellent customer experience across 15 different countries - Interview with Delphine Mousseau of Zalando

   Published: 12/7/2019
7. Proactive customer service drives retention, advocacy and growth - Interview with Monica Higgins of eSalon

   Published: 12/7/2019
8. How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo

   Published: 12/7/2019
9. 65% of leaders believe that it’s not up to them to tackle customer centricity - Interview with Alison Esse of The Storytellers

   Published: 12/7/2019
10. Great service comes from doing things upside down - Interview with John Timpson

    Published: 12/7/2019
11. Your people know the best ways to improve your organisation - Interview with Cathy Brown of Engage For Success

    Published: 12/7/2019
12. Using analytics, decisioning and robotics to improve the employee and customer experience - Interview with Kerim Akgonul of Pega

    Published: 12/7/2019
13. Most personalisation initiatives fail to improve customer experience - Interview with Jan Jensen of CXense

    Published: 12/7/2019
14. Making customer interactions more human by using analytics, decisioning and artificial intelligence - Interview with Rob Walker of Pega

    Published: 12/7/2019
15. Zappos: Customer experience, employee experience, culture and holocracy - Interview with Rob Siefker of Zappos and Zappos Insights

    Published: 12/7/2019
16. You have to sit next to a customer to be able to really understand their pain - Interview with Ben Velker of Edgenet

    Published: 12/7/2019
17. If you are in employee engagement then you are in management development as well - Interview with Jim Barnett of Glint

    Published: 12/7/2019
18. The Contest and getting everyone involved in delivering the best customer experience - Interview with David Kalt of Reverb.com

    Published: 12/7/2019
19. Delivering omni channel experiences that create memorable relationships - Interview with Janelle Matthews of Genesys

    Published: 12/7/2019
20. The benefits of surveying your customers at the point of experience - Interview with Lee Evans of SurveyMe

    Published: 12/7/2019