Punk CX with Adrian Swinscoe

528 Episodes

1. Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager

   Published: 12/7/2019
2. Over 50% of a customer’s experience is driven by how they feel - Interview with Colin Shaw

   Published: 12/5/2019
3. How Tower grew by over 40% by introducing a five hour work day - Interview with Stephan Aarstol

   Published: 12/5/2019
4. Technology has made people very productive but it has undermined their creativity - Interview with Chris Lewis

   Published: 12/5/2019
5. The rationale behind choosing a high-touch and high-cost route to serve our customers - Interview with Matthias Murin

   Published: 12/5/2019
6. How to do extraordinary things for your customers and your people - Interview with Bill Taylor

   Published: 12/5/2019
7. Messaging, chat bots and improving the customer experience - Interview with Donna Peeples

   Published: 12/5/2019
8. Most organisations are ignoring the behavioural element of customer experience - Interview with Morris Pentel

   Published: 12/5/2019
9. Many brands are losing touch with crucial ‘moments of truth’ - Interview with PV Kannan of [24]7

   Published: 12/5/2019
10. Fostering a listening culture is the best way to deliver better customer and employee outcomes - Interview with Rob Pace of HundredX

    Published: 12/5/2019
11. The connection between Comic-Con, Escape The Room and world-class customer service - Interview with Liz Graham of Wayfair

    Published: 12/5/2019
12. Behavioural insights and what is really going on in the minds of your customers - Interview with Dr. Simon Moore of Innovationbubble

    Published: 12/4/2019
13. Co-creation, innovation and when you should get your customers involved - Interview with Prof. Jan van den Ende

    Published: 12/4/2019
14. Using AI and EQ to build emotional connections with customers at scale - Interview with Joshua Feast of Cogito

    Published: 12/4/2019
15. Non-obvious trends and what they mean for customer experience - Interview with Rohit Bhargava

    Published: 12/4/2019
16. Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize

    Published: 12/4/2019
17. Building a culture of good engages customers, employees and drives business results - Interview with Ryan McCarty and Scott Moorehead

    Published: 12/4/2019
18. Insights from inside some of the world's highest performing organisations - Interview with Brian MacNeice

    Published: 12/4/2019
19. The power of social recognition in employee engagement - Interview with Ketti Salemme of TINYpulse

    Published: 12/4/2019
20. Bringing together disparate data sources is key to creating stand out customer experiences - Interview with Dave O'Flanagan of Boxever

    Published: 12/4/2019