Punk CX with Adrian Swinscoe

498 Episodes

1. Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker

   Published: 12/4/2019
2. Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly

   Published: 12/4/2019
3. How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel

   Published: 12/4/2019
4. Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa

   Published: 12/3/2019
5. Understanding a customers context is the key to self-service success - Interview with Bill Colleran

   Published: 12/3/2019
6. Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach

   Published: 12/3/2019
7. Marrying self organising teams and customer obsession - Interview with Andrew Lawson

   Published: 12/3/2019
8. Heroes and the craft of customer support - Interview with Nick Francis

   Published: 12/3/2019
9. Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody

   Published: 12/3/2019
10. Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew

    Published: 12/3/2019
11. The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo

    Published: 12/3/2019
12. You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen

    Published: 12/3/2019
13. Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith

    Published: 12/3/2019
14. The best marketing doesn't feel like marketing - Interview with Tom Fishburne

    Published: 12/3/2019
15. Creating a culture that stands for something and stands out - Interview with Tim Deeson

    Published: 12/3/2019
16. The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf

    Published: 12/3/2019
17. The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini

    Published: 12/3/2019
18. ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917

    Published: 12/3/2019
19. Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree

    Published: 12/3/2019
20. Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov

    Published: 12/3/2019