Punk CX with Adrian Swinscoe

517 Episodes

1. Behavioural insights and what is really going on in the minds of your customers - Interview with Dr. Simon Moore of Innovationbubble

   Published: 12/4/2019
2. Co-creation, innovation and when you should get your customers involved - Interview with Prof. Jan van den Ende

   Published: 12/4/2019
3. Using AI and EQ to build emotional connections with customers at scale - Interview with Joshua Feast of Cogito

   Published: 12/4/2019
4. Non-obvious trends and what they mean for customer experience - Interview with Rohit Bhargava

   Published: 12/4/2019
5. Creating a customer obsessed culture and going from NPS -4 to +80 - Interview with Amy Downs of Lifesize

   Published: 12/4/2019
6. Building a culture of good engages customers, employees and drives business results - Interview with Ryan McCarty and Scott Moorehead

   Published: 12/4/2019
7. Insights from inside some of the world's highest performing organisations - Interview with Brian MacNeice

   Published: 12/4/2019
8. The power of social recognition in employee engagement - Interview with Ketti Salemme of TINYpulse

   Published: 12/4/2019
9. Bringing together disparate data sources is key to creating stand out customer experiences - Interview with Dave O'Flanagan of Boxever

   Published: 12/4/2019
10. An agile manifesto for customer success - Interview with Todd Eby of Success Hacker

    Published: 12/4/2019
11. Understanding consumer behaviour by going to the gemba - Interview with Michael Solomon

    Published: 12/4/2019
12. How D.O.M.O.R.E. will help you deliver an outstanding customer experience - Interview with Blake Morgan

    Published: 12/4/2019
13. Focus on the right things to drive your own customer experience revolution - Interview with Susan Ganeshan

    Published: 12/4/2019
14. The ROI of investing in employee experience - Interview with Jacob Morgan

    Published: 12/4/2019
15. Trust, lean data and the rising importance of purpose as a customer preference - Interview with Jascha Kaykas-Wolff

    Published: 12/4/2019
16. Purpose and why it is important to employees and customers - Interview with Stan Phelps

    Published: 12/4/2019
17. The most successful companies start by improving one customer journey at a time - Interview with Don Schuerman

    Published: 12/4/2019
18. Great service and why Basecamp only focuses on a couple of channels - Interview with Chase Clemons

    Published: 12/4/2019
19. Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Transavia

    Published: 12/4/2019
20. Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker

    Published: 12/4/2019