Punk CX with Adrian Swinscoe

528 Episodes

1. An agile manifesto for customer success - Interview with Todd Eby of Success Hacker

   Published: 12/4/2019
2. Understanding consumer behaviour by going to the gemba - Interview with Michael Solomon

   Published: 12/4/2019
3. How D.O.M.O.R.E. will help you deliver an outstanding customer experience - Interview with Blake Morgan

   Published: 12/4/2019
4. Focus on the right things to drive your own customer experience revolution - Interview with Susan Ganeshan

   Published: 12/4/2019
5. The ROI of investing in employee experience - Interview with Jacob Morgan

   Published: 12/4/2019
6. Trust, lean data and the rising importance of purpose as a customer preference - Interview with Jascha Kaykas-Wolff

   Published: 12/4/2019
7. Purpose and why it is important to employees and customers - Interview with Stan Phelps

   Published: 12/4/2019
8. The most successful companies start by improving one customer journey at a time - Interview with Don Schuerman

   Published: 12/4/2019
9. Great service and why Basecamp only focuses on a couple of channels - Interview with Chase Clemons

   Published: 12/4/2019
10. Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Transavia

    Published: 12/4/2019
11. Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker

    Published: 12/4/2019
12. Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly

    Published: 12/4/2019
13. How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel

    Published: 12/4/2019
14. Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa

    Published: 12/3/2019
15. Understanding a customers context is the key to self-service success - Interview with Bill Colleran

    Published: 12/3/2019
16. Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach

    Published: 12/3/2019
17. Marrying self organising teams and customer obsession - Interview with Andrew Lawson

    Published: 12/3/2019
18. Heroes and the craft of customer support - Interview with Nick Francis

    Published: 12/3/2019
19. Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody

    Published: 12/3/2019
20. Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew

    Published: 12/3/2019