Punk CX with Adrian Swinscoe
A podcast by Adrian Swinscoe
Categories:
517 Episodes
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Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly
Published: 12/4/2019 -
How to rapidly scale and still maintain the highest customer service standards - Interview with Ed Ariel
Published: 12/4/2019 -
Big data and technology is undermining our ability to develop our own hunches - Interview with Bernadette Jiwa
Published: 12/3/2019 -
Understanding a customers context is the key to self-service success - Interview with Bill Colleran
Published: 12/3/2019 -
Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach
Published: 12/3/2019 -
Marrying self organising teams and customer obsession - Interview with Andrew Lawson
Published: 12/3/2019 -
Heroes and the craft of customer support - Interview with Nick Francis
Published: 12/3/2019 -
Overcoming the barriers to delivering an excellent citizen experience - Interview with Ryan Hollenbeck and David Moody
Published: 12/3/2019 -
Eliminate blindspots and build engagement by getting to know your company better - Interview with Claire Lew
Published: 12/3/2019 -
The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo
Published: 12/3/2019 -
You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen
Published: 12/3/2019 -
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith
Published: 12/3/2019 -
The best marketing doesn't feel like marketing - Interview with Tom Fishburne
Published: 12/3/2019 -
Creating a culture that stands for something and stands out - Interview with Tim Deeson
Published: 12/3/2019 -
The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf
Published: 12/3/2019 -
The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini
Published: 12/3/2019 -
ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917
Published: 12/3/2019 -
Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree
Published: 12/3/2019 -
Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov
Published: 12/3/2019 -
Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, CMO of SAP
Published: 12/3/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.