Punk CX with Adrian Swinscoe

517 Episodes

1. Leaders should experience what it is like to be one of their own customers more often - Interview with Shaun Belding

   Published: 11/24/2019
2. Becoming a trusted company is an absolute requirement of a winning strategy - Interview with Christopher Roark of Accenture

   Published: 11/24/2019
3. What The Great Escape can teach us about Future Fit leadership - Interview with Mike Perk

   Published: 11/24/2019
4. 9 Trends shaping the future of marketing and CX in 2019 - Interview with Jeremy Korst

   Published: 11/24/2019
5. Going from good to great in customer experience - Interview with Rachel Haworth of Coventry Building Society

   Published: 11/24/2019
6. Playing the customer experience game to win - Interview with Nienke Bloem

   Published: 11/24/2019
7. Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG

   Published: 11/24/2019
8. What more empathy in business and artificial intelligence (AI) will look like - Interview with Minter Dial

   Published: 11/24/2019
9. The six core elements of ROCKSTAR customer experience - Interview with James Dodkins

   Published: 11/24/2019
10. Analytics isn't something you buy, it is something that you do - Interview with Larry Skowronek of NICE

    Published: 11/16/2019
11. Most businesses would be shocked to see the experience they are inflicting on their customers - Interview with David Cancel

    Published: 11/16/2019
12. What's stopping you from doing the best work of your life? - Interview with Aaron Dignan

    Published: 11/16/2019
13. Research insights into gathering effective feedback, the use of different metrics and generational differences around channel choice - Interview with Steve Morrell of Contact Babel

    Published: 11/15/2019
14. Our people first, customers second approach drives our growth - Interview with Tom van der Lubbe of Viisi

    Published: 11/9/2019
15. Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton

    Published: 11/7/2019
16. Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd

    Published: 11/3/2019
17. CEOs have to come to accept that CX is their responsibility - Interview with Jeanne Bliss

    Published: 11/3/2019
18. Agatha, NLU and turning customer support agents into geniuses - Interview with Deon Nicholas of Forethought.ai

    Published: 11/3/2019
19. You can't transform something you don't understand - Interview with Annette Franz

    Published: 11/3/2019
20. Audio is an overlooked dimension of the customer experience - Interview with Jeff Yasuda of Feed.fm

    Published: 11/3/2019