Punk CX with Adrian Swinscoe

498 Episodes

1. Audio is an overlooked dimension of the customer experience - Interview with Jeff Yasuda of Feed.fm

   Published: 11/3/2019
2. Taziki's is closing the disability employment gap and enriching their customer and employee experience at the same time - Interview with Dan Simpson

   Published: 11/3/2019
3. If you want to improve your B2B customer experience, manage customer distress - Interview with Robert C. Johnson of TeamSupport

   Published: 11/3/2019
4. The Commonwealth of Self Interest and customer engagement - Interview with Paul Greenberg

   Published: 11/3/2019
5. Given the choice 75 percent of customers would prefer to use messaging channels for service - Interview with Joshua March of Conversocial

   Published: 11/3/2019
6. Real competitive advantage in customer experience comes from understanding customers and what drives them away - Interview with David Avrin

   Published: 11/3/2019
7. Gender and diversity imbalances will impact your ability to connect with and serve your customers - Interview with Adriana Gascoigne of Girls In Tech

   Published: 11/3/2019
8. A lack of executive desire and recognition is holding back customer service - Interview with Michael Redbord of Hubspot

   Published: 11/3/2019
9. How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

   Published: 11/3/2019
10. How your procurement team is impacting both your employee and customer experience - Interview with Todd Olson of Pendo

    Published: 11/3/2019
11. Becoming more empathetic can be hard. Pega's new AI-powered Customer Empathy Advisor aims to help - Interview with Rob Walker of Pega

    Published: 11/3/2019
12. The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega

    Published: 11/3/2019
13. C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin

    Published: 11/3/2019
14. The removal of friction represents a huge opportunity for customer experience - Interview with Roger Dooley

    Published: 11/3/2019
15. Behavioural economics, alchemy, customer experience and the power of ideas that don't make sense - Interview with Rory Sutherland

    Published: 11/3/2019
16. Everyone in an organisation should be a loyalty leader - Interview with Sandy Rogers of FranklinCovey

    Published: 11/3/2019
17. How many exposure hours have you had with your customers over the last few months? - Interview with Andy MacMillan of UserTesting

    Published: 11/3/2019
18. New tech at work and improving the employee experience - How to get it right - Interview with Carrie Duarte

    Published: 11/3/2019