Punk CX with Adrian Swinscoe

528 Episodes

1. Creating a learning environment that drives better sales and customer success outcomes - Interview with Pat Lynch of MindTickle

   Published: 11/26/2019
2. 25 behavioural biases and how they influence the choices our customers make - Interview with Richard Shotton

   Published: 11/26/2019
3. Most of customer experience is cleaning and sweeping - Interview with Gerry McGovern

   Published: 11/26/2019
4. A new model of business and leadership is needed: Lessons from one of the UK’s best companies to work for - Interview with Jason Stockwood

   Published: 11/26/2019
5. Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken

   Published: 11/26/2019
6. Design is how we treat each other - Interview with Rie Nørregaard

   Published: 11/26/2019
7. The secrets behind Airbnb's customer experience - Interview with Joseph Michelli

   Published: 11/25/2019
8. How to make your people SUPERENGAGED - Interview with Nikki Gatenby

   Published: 11/24/2019
9. Are you willing to delight the specific? - Interview with Seth Godin about his new book: This Is Marketing

   Published: 11/24/2019
10. Getting the human and tech balance right in customer experience - Interview with Julia Ahlfeldt

    Published: 11/24/2019
11. Is your culture hurricane fit? - Interview with Jonathan Rowe of nCino

    Published: 11/24/2019
12. Leaders should experience what it is like to be one of their own customers more often - Interview with Shaun Belding

    Published: 11/24/2019
13. Becoming a trusted company is an absolute requirement of a winning strategy - Interview with Christopher Roark of Accenture

    Published: 11/24/2019
14. What The Great Escape can teach us about Future Fit leadership - Interview with Mike Perk

    Published: 11/24/2019
15. 9 Trends shaping the future of marketing and CX in 2019 - Interview with Jeremy Korst

    Published: 11/24/2019
16. Going from good to great in customer experience - Interview with Rachel Haworth of Coventry Building Society

    Published: 11/24/2019
17. Playing the customer experience game to win - Interview with Nienke Bloem

    Published: 11/24/2019
18. Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG

    Published: 11/24/2019
19. What more empathy in business and artificial intelligence (AI) will look like - Interview with Minter Dial

    Published: 11/24/2019
20. The six core elements of ROCKSTAR customer experience - Interview with James Dodkins

    Published: 11/24/2019