Punk CX with Adrian Swinscoe

528 Episodes

1. Analytics isn't something you buy, it is something that you do - Interview with Larry Skowronek of NICE

   Published: 11/16/2019
2. Most businesses would be shocked to see the experience they are inflicting on their customers - Interview with David Cancel

   Published: 11/16/2019
3. What's stopping you from doing the best work of your life? - Interview with Aaron Dignan

   Published: 11/16/2019
4. Research insights into gathering effective feedback, the use of different metrics and generational differences around channel choice - Interview with Steve Morrell of Contact Babel

   Published: 11/15/2019
5. Our people first, customers second approach drives our growth - Interview with Tom van der Lubbe of Viisi

   Published: 11/9/2019
6. Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton

   Published: 11/7/2019
7. Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd

   Published: 11/3/2019
8. CEOs have to come to accept that CX is their responsibility - Interview with Jeanne Bliss

   Published: 11/3/2019
9. Agatha, NLU and turning customer support agents into geniuses - Interview with Deon Nicholas of Forethought.ai

   Published: 11/3/2019
10. You can't transform something you don't understand - Interview with Annette Franz

    Published: 11/3/2019
11. Audio is an overlooked dimension of the customer experience - Interview with Jeff Yasuda of Feed.fm

    Published: 11/3/2019
12. Taziki's is closing the disability employment gap and enriching their customer and employee experience at the same time - Interview with Dan Simpson

    Published: 11/3/2019
13. If you want to improve your B2B customer experience, manage customer distress - Interview with Robert C. Johnson of TeamSupport

    Published: 11/3/2019
14. The Commonwealth of Self Interest and customer engagement - Interview with Paul Greenberg

    Published: 11/3/2019
15. Given the choice 75 percent of customers would prefer to use messaging channels for service - Interview with Joshua March of Conversocial

    Published: 11/3/2019
16. Real competitive advantage in customer experience comes from understanding customers and what drives them away - Interview with David Avrin

    Published: 11/3/2019
17. Gender and diversity imbalances will impact your ability to connect with and serve your customers - Interview with Adriana Gascoigne of Girls In Tech

    Published: 11/3/2019
18. A lack of executive desire and recognition is holding back customer service - Interview with Michael Redbord of Hubspot

    Published: 11/3/2019
19. How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

    Published: 11/3/2019
20. How your procurement team is impacting both your employee and customer experience - Interview with Todd Olson of Pendo

    Published: 11/3/2019