Punk CX with Adrian Swinscoe

528 Episodes

1. The role of voice in the future of customer experience - Interview with Gregg Johnson

   Published: 11/26/2019
2. A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson

   Published: 11/26/2019
3. An honest and open discussion about how and why we evolved our approach to customer success - Interview with Eva Klein of Hubspot

   Published: 11/26/2019
4. Engagement, why do we do what we do and why does it matter to our customers - Interview with Scott Gould

   Published: 11/26/2019
5. Striving for excellence has never been more important - Interview with Tom Peters

   Published: 11/26/2019
6. You don’t need more than 3 or 4 quality data points to deliver a personalised customer experience - Interview with Jebbit

   Published: 11/26/2019
7. Global human capital trends and the rise of the social enterprise - Interview with Anthony Abbatiello of Deloitte

   Published: 11/26/2019
8. Blitzscaling and delivering customer support for Airbnb, Nest, Google & SuperCell - Interview with Brian Hannon of Voxpro

   Published: 11/26/2019
9. Lidl, disrupting the UK market and striving for simplicity - Interview with Ronny Gottschlich

   Published: 11/26/2019
10. The potholes of scaling customer support and service - Interview with Michael Redbord of HubSpot

    Published: 11/26/2019
11. When it comes to B2B customer experience most firms still have a lot of work to do - Interview with Nick Hague of B2B International

    Published: 11/26/2019
12. Every great business has a backstory that drives and compels the work they do - Interview with Bernadette Jiwa

    Published: 11/26/2019
13. Should you be considering using blockchain for your customer loyalty program? - Interview with Jessica Groopman and Jeremiah Owyang

    Published: 11/26/2019
14. Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial

    Published: 11/26/2019
15. Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks

    Published: 11/26/2019
16. Relevance, personalization and what many firms are missing when it comes to GDPR - Interview with Rob Walker of Pega

    Published: 11/26/2019
17. The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays

    Published: 11/26/2019
18. Customer engagement, AI and GDPR Article 22 - Interview with Jeff Nicholson of Pega

    Published: 11/26/2019
19. Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos

    Published: 11/26/2019
20. Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson

    Published: 11/26/2019