528 Episodes

  1. Becoming more empathetic can be hard. Pega's new AI-powered Customer Empathy Advisor aims to help - Interview with Rob Walker of Pega

    Published: 11/3/2019

  2. The good, the bad and the ugly of customer service - Interview with Tom Libretto of Pega

    Published: 11/3/2019

  3. C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin

    Published: 11/3/2019

  4. The removal of friction represents a huge opportunity for customer experience - Interview with Roger Dooley

    Published: 11/3/2019

  5. Behavioural economics, alchemy, customer experience and the power of ideas that don't make sense - Interview with Rory Sutherland

    Published: 11/3/2019

  6. Everyone in an organisation should be a loyalty leader - Interview with Sandy Rogers of FranklinCovey

    Published: 11/3/2019

  7. How many exposure hours have you had with your customers over the last few months? - Interview with Andy MacMillan of UserTesting

    Published: 11/3/2019

  8. New tech at work and improving the employee experience - How to get it right - Interview with Carrie Duarte

    Published: 11/3/2019

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.