Punk CX with Adrian Swinscoe

498 Episodes

1. Five years on and real time guidance is now becoming a must have for a modern CX organization - Interview with Josh Feast of Cogito

   Published: 11/21/2022
2. CX professionals should be taking their favourite finance person out to lunch - Interview with Jim Tincher

   Published: 11/13/2022
3. Treat your customers well and your employees better - Interview with Liza Smyth of Formstack

   Published: 11/6/2022
4. The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho

   Published: 10/25/2022
5. Product Led Growth (PLG) is missing a pillar - Interview with Joe Andrews and Martin Schneider of SupportLogic

   Published: 10/17/2022
6. The problem of customer indecision and how to get over it - Interview with Matt Dixon

   Published: 10/7/2022
7. Customer experience isn't about experience at all. It is about relationships - Interview with James Dodkins of Pega

   Published: 9/30/2022
8. CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones - Interview with Jack Springman

   Published: 9/20/2022
9. Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero

   Published: 9/9/2022
10. Not enough companies realize that customer support is your primary gateway to understanding your entire business - Interview with Nooshin Alibhai and Eric Klimuk of Supportbench

    Published: 9/2/2022
11. Delivering personalised search experiences in an ethical way - Interview with Angel Maldonado of Empathy.co

    Published: 8/25/2022
12. Lack of a clear vision leads to higgledy-piggledy services and experiences - Interview with Ari Weinzweig of Zingermans

    Published: 8/14/2022
13. The digitization of the supply chain and its impact on customer experience and sustainability - Interview with Sanjay Brahmawar of Software AG

    Published: 8/5/2022
14. Creating a metaverse experience that helps veterans suffering from PTSD - Interview with Robert Bell of 2B3D

    Published: 7/27/2022
15. 42% of workers feel that digital transformation efforts have made their job more complex - Interview with Don Schuerman of Pega

    Published: 7/19/2022
16. Unlocking the hidden value of language to drive personalisation - Interview with Assaf Baciu of Persado

    Published: 7/10/2022
17. Design is not design without research - Interview with Alfonso de la Nuez of UserZoom

    Published: 6/30/2022
18. The idea that scripts ruin customer experience is a dangerous one - Interview with Jimmy Hosang of TMAC

    Published: 6/20/2022
19. Leveraging branded virtual assistants to drive personalisation and innovation - Interview with Eric Turkington of RAIN

    Published: 6/11/2022
20. Little personal touches can make all the difference - Interview with Jawad Malik of Idrese

    Published: 5/30/2022