Punk CX with Adrian Swinscoe

498 Episodes

1. Why you shouldn’t always build for the 'happy path' - Interview with Sam Richardson of Twilio

   Published: 5/23/2022
2. To be good at customer experience has to begin with an experiential triage - Interview with Nick Webb

   Published: 5/13/2022
3. Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega

   Published: 5/4/2022
4. Busting some CCaaS and CX technology myths - Interview with Vasili Triant of UJET

   Published: 4/25/2022
5. Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo

   Published: 4/19/2022
6. The impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of Arwen

   Published: 4/6/2022
7. The 3 pillars of agent happiness - Interview with Tue Søttrup of Dixa

   Published: 3/28/2022
8. In three years gig experts will be able to do everything agents can do in the contact centre - Interview with Roger Beadle of Limitless

   Published: 3/21/2022
9. We should talk about moments that shatter rather than the moments that matter - Interview with Michael G. Bartlett

   Published: 3/2/2022
10. The future of personalization and loyalty is dynamic - Interview with Christian Selchau-Hansen of Formation.ai

    Published: 2/21/2022
11. Leadership and life lessons from the winner of the 2021 CX Leader of the Year - Interview with Sri Safitri of Telkom Indonesia.

    Published: 2/10/2022
12. Leadership, employee experience and the Zoom ceiling - Interview with Dr Elora Voyles of TINYpulse

    Published: 1/31/2022
13. An #IA40 recognized app that is focusing on making agents experts on day one - Interview with Brittany Bell of Cresta

    Published: 1/17/2022
14. CX, loyalty and retention - Lessons from diverse industries - Interview with Andrea Prazakova of Mastercard and David Boucher of Aster DM Healthcare

    Published: 1/6/2022
15. CRM systems are not designed with users, and particularly sales users, in mind - Interview with Justin Vaillancourt of Dooly

    Published: 12/20/2021
16. Introducing Punk XL Part Two - Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

    Published: 12/13/2021
17. Introducing Punk XL - Interview with Serena, Lara, Amy, Joyce, Oisin and Tom

    Published: 12/6/2021
18. Only 2% of marketers say they experience perfect alignment with sales - Interview with Scott Addington of SugarCRM

    Published: 11/24/2021
19. The end of the customer experience is so important but is often looked - Interview with Joe Macleod #Endineering

    Published: 11/15/2021
20. CRM is not just about technology; it's actually about relationships - Interview with Victoria Wejchert of Kinship

    Published: 11/5/2021