Punk CX with Adrian Swinscoe

528 Episodes

1. Let your people be the humans they've spent all their life training to be - Interview with John Sills of The Foundation

   Published: 3/1/2023
2. We need to move leadership from the job of one to the job of the many - Interview with Julia Fabris McBride of the Kansas Leadership Center

   Published: 2/21/2023
3. Building your house to be able to deliver a truly personalised customer experience - Interview with Greg Kihlström of The Agile Brand

   Published: 2/12/2023
4. Imagine having to type a ticket using a gaming console - Interview with Tony Adams of Supercell

   Published: 2/3/2023
5. What the heck is Relative Attractiveness and why it matters? - Interview with Richard Hammond of Uncrowd

   Published: 1/26/2023
6. Customer journey orchestration made easy - Interview with Mark Smith of CSG

   Published: 1/17/2023
7. Leadership lessons from the winner of the 2022 CX Leader of the Year - Interview with Maneesha Bhusal of JD .ID

   Published: 1/6/2023
8. Customer success and the role of community - Interview with Elaine Richards of 37signals

   Published: 12/20/2022
9. Even CX champions are struggling to keep up with rising customer expectations - Interview with Adrian McDermott of Zendesk

   Published: 12/9/2022
10. Time, customer experience and driving retention and growth - Interview with Katie Christian of Calendly

    Published: 11/29/2022
11. Five years on and real time guidance is now becoming a must have for a modern CX organization - Interview with Josh Feast of Cogito

    Published: 11/21/2022
12. CX professionals should be taking their favourite finance person out to lunch - Interview with Jim Tincher

    Published: 11/13/2022
13. Treat your customers well and your employees better - Interview with Liza Smyth of Formstack

    Published: 11/6/2022
14. The killer combination: Customer success, happiness and the right technology - Interview with Prashanth Krishnaswami of Zoho

    Published: 10/25/2022
15. Product Led Growth (PLG) is missing a pillar - Interview with Joe Andrews and Martin Schneider of SupportLogic

    Published: 10/17/2022
16. The problem of customer indecision and how to get over it - Interview with Matt Dixon

    Published: 10/7/2022
17. Customer experience isn't about experience at all. It is about relationships - Interview with James Dodkins of Pega

    Published: 9/30/2022
18. CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones - Interview with Jack Springman

    Published: 9/20/2022
19. Customer success professionals should focus on net revenue retention (NRR) to prove ROI - Interview with You Mon Tsang of ChurnZero

    Published: 9/9/2022
20. Not enough companies realize that customer support is your primary gateway to understanding your entire business - Interview with Nooshin Alibhai and Eric Klimuk of Supportbench

    Published: 9/2/2022