Punk CX with Adrian Swinscoe

498 Episodes

1. 12 principles for turning customers and employees into lifelong fans - Interview with Jon Picoult of Watermark Consulting

   Published: 10/28/2021
2. Customer purchasing decisions are increasingly being driven by their values - Interview with Alan Williams #WorldValuesDay

   Published: 10/20/2021
3. Customer service: The most important job in the company - Interview with Fortuné Alexander of Pega

   Published: 10/7/2021
4. The only thing that limits you on a no code platform is your imagination - Interview with Pierce Buckley of babelforce

   Published: 10/1/2021
5. The metric that is more important than NPS and CSAT - Interview with Shep Hyken

   Published: 9/22/2021
6. We need to start talking about experience leadership - Interview with Peter Cross

   Published: 9/13/2021
7. The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega

   Published: 9/1/2021
8. What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion

   Published: 8/24/2021
9. Pink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave Rendall

   Published: 8/16/2021
10. Playing your way to a stand out customer experience - Interview with Sirte Pihlaja

    Published: 8/5/2021
11. We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega

    Published: 7/27/2021
12. A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable

    Published: 7/16/2021
13. Ineffective communication is a silent killer of customer service performance - Interview with Dorian Stone of Grammarly Business

    Published: 7/9/2021
14. We're going 100mph. But, we have no rules of the road and we need them - Interview with Ben Pring of Cognizant

    Published: 6/30/2021
15. Diversity, combating bias in AI and why everything is an input - Interview with Deon Nicholas of Forethought

    Published: 6/21/2021
16. Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe

    Published: 6/11/2021
17. The lost child of customer experience (CX) is taking action - Interview with Jason Grier of Reputation

    Published: 6/5/2021
18. Employee experience, the war for talent and what to avoid in a back to the office strategy - Interview with Steve Lucas of iCIMS

    Published: 5/28/2021
19. Your values are designed to attract, but also to repel - Interview with Borzou Azabdaftari of The Falcon Lab

    Published: 5/21/2021
20. Are companies on the cusp of a customer relationship crisis? - Interview with David Campbell of SugarCRM

    Published: 5/14/2021