Punk CX with Adrian Swinscoe

498 Episodes

1. Improving the customer experience of a FMCG category through a pandemic - Interview with Jan Kodadek

   Published: 5/7/2021
2. Crushing complexity and keeping customer outcomes front and centre - Interview with Don Schuerman of Pega

   Published: 4/30/2021
3. Customers are like chameleons - Interview with Professor Michael R. Solomon

   Published: 4/23/2021
4. What the democratisation of artificial intelligence (AI) means for customer experience - Interview with Matthew Nolan of Pega

   Published: 4/19/2021
5. Enabling everyone to have the ability to understand the hidden stories in their data - Interview with Dr Derek Wang of Stratifyd

   Published: 4/9/2021
6. Getting closer to customers means connecting with them irrespective of the logistics - Interview with Bansi Mehta of Koru UX Design

   Published: 4/5/2021
7. What you are doing right now will be the hallmark of your entire career - Interview with Tom Peters

   Published: 3/27/2021
8. Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys

   Published: 3/20/2021
9. Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel

   Published: 3/12/2021
10. It’s the deviants that make the difference - Interview with Gary David and Adam Gamwell

    Published: 3/5/2021
11. We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow

    Published: 2/24/2021
12. Solving language based customer service inequalities - Interview with Vasco Pedro of Unbabel

    Published: 2/16/2021
13. The power of personalised videos to drive engagement at all stages of the customer journey - Interview with Matt Barnett of Bonjoro

    Published: 2/7/2021
14. From an award winning chef to CX Leader of the Year 2020 - Interview with James Scutt of the Post Office

    Published: 1/28/2021
15. Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman

    Published: 1/21/2021
16. Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray

    Published: 1/13/2021
17. Leadership and how to achieve customer centricity - Interview with Minter Dial

    Published: 1/4/2021
18. When it comes to CX is your company a starter, riser or champion? - Interview with Adrian McDermott of Zendesk

    Published: 12/19/2020
19. On a scale from 1-10, how racist is your AI? - Interview with Jeff Gallino and Conrad Liburd of CallMiner

    Published: 12/11/2020
20. The secrets behind tapping into your customer's imagination - Interview with Chip Bell

    Published: 12/5/2020