Punk CX with Adrian Swinscoe

528 Episodes

1. Leadership and life lessons from the winner of the 2021 CX Leader of the Year - Interview with Sri Safitri of Telkom Indonesia.

   Published: 2/10/2022
2. Leadership, employee experience and the Zoom ceiling - Interview with Dr Elora Voyles of TINYpulse

   Published: 1/31/2022
3. An #IA40 recognized app that is focusing on making agents experts on day one - Interview with Brittany Bell of Cresta

   Published: 1/17/2022
4. CX, loyalty and retention - Lessons from diverse industries - Interview with Andrea Prazakova of Mastercard and David Boucher of Aster DM Healthcare

   Published: 1/6/2022
5. CRM systems are not designed with users, and particularly sales users, in mind - Interview with Justin Vaillancourt of Dooly

   Published: 12/20/2021
6. Introducing Punk XL Part Two - Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

   Published: 12/13/2021
7. Introducing Punk XL - Interview with Serena, Lara, Amy, Joyce, Oisin and Tom

   Published: 12/6/2021
8. Only 2% of marketers say they experience perfect alignment with sales - Interview with Scott Addington of SugarCRM

   Published: 11/24/2021
9. The end of the customer experience is so important but is often looked - Interview with Joe Macleod #Endineering

   Published: 11/15/2021
10. CRM is not just about technology; it's actually about relationships - Interview with Victoria Wejchert of Kinship

    Published: 11/5/2021
11. 12 principles for turning customers and employees into lifelong fans - Interview with Jon Picoult of Watermark Consulting

    Published: 10/28/2021
12. Customer purchasing decisions are increasingly being driven by their values - Interview with Alan Williams #WorldValuesDay

    Published: 10/20/2021
13. Customer service: The most important job in the company - Interview with Fortuné Alexander of Pega

    Published: 10/7/2021
14. The only thing that limits you on a no code platform is your imagination - Interview with Pierce Buckley of babelforce

    Published: 10/1/2021
15. The metric that is more important than NPS and CSAT - Interview with Shep Hyken

    Published: 9/22/2021
16. We need to start talking about experience leadership - Interview with Peter Cross

    Published: 9/13/2021
17. The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega

    Published: 9/1/2021
18. What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion

    Published: 8/24/2021
19. Pink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave Rendall

    Published: 8/16/2021
20. Playing your way to a stand out customer experience - Interview with Sirte Pihlaja

    Published: 8/5/2021