Punk CX with Adrian Swinscoe

528 Episodes

1. We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega

   Published: 7/27/2021
2. A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable

   Published: 7/16/2021
3. Ineffective communication is a silent killer of customer service performance - Interview with Dorian Stone of Grammarly Business

   Published: 7/9/2021
4. We're going 100mph. But, we have no rules of the road and we need them - Interview with Ben Pring of Cognizant

   Published: 6/30/2021
5. Diversity, combating bias in AI and why everything is an input - Interview with Deon Nicholas of Forethought

   Published: 6/21/2021
6. Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe

   Published: 6/11/2021
7. The lost child of customer experience (CX) is taking action - Interview with Jason Grier of Reputation

   Published: 6/5/2021
8. Employee experience, the war for talent and what to avoid in a back to the office strategy - Interview with Steve Lucas of iCIMS

   Published: 5/28/2021
9. Your values are designed to attract, but also to repel - Interview with Borzou Azabdaftari of The Falcon Lab

   Published: 5/21/2021
10. Are companies on the cusp of a customer relationship crisis? - Interview with David Campbell of SugarCRM

    Published: 5/14/2021
11. Improving the customer experience of a FMCG category through a pandemic - Interview with Jan Kodadek

    Published: 5/7/2021
12. Crushing complexity and keeping customer outcomes front and centre - Interview with Don Schuerman of Pega

    Published: 4/30/2021
13. Customers are like chameleons - Interview with Professor Michael R. Solomon

    Published: 4/23/2021
14. What the democratisation of artificial intelligence (AI) means for customer experience - Interview with Matthew Nolan of Pega

    Published: 4/19/2021
15. Enabling everyone to have the ability to understand the hidden stories in their data - Interview with Dr Derek Wang of Stratifyd

    Published: 4/9/2021
16. Getting closer to customers means connecting with them irrespective of the logistics - Interview with Bansi Mehta of Koru UX Design

    Published: 4/5/2021
17. What you are doing right now will be the hallmark of your entire career - Interview with Tom Peters

    Published: 3/27/2021
18. Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys

    Published: 3/20/2021
19. Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel

    Published: 3/12/2021
20. It’s the deviants that make the difference - Interview with Gary David and Adam Gamwell

    Published: 3/5/2021