Retention Talk

21 Episodes

1. Locking out customers | Loomly's Thibaud Clément

   Published: 3/30/2022
2. Predicting Churn | ProdPad's Janna Bastow

   Published: 3/23/2022
3. Focusing on second month retention | Winc's Jai Dolwani

   Published: 3/16/2022
4. The customer isn't always right | Kelly Yanke Deltener

   Published: 3/9/2022
5. Retaining through activations | Meister's Kevin Kuhn

   Published: 3/2/2022
6. Knowing when the customer journey is over | Supercast's Jason Sew Hoy

   Published: 2/16/2022
7. Two ways to segment churn | Close's Liz Stephany

   Published: 2/9/2022
8. Automating churn reduction | Workpuls' Maja Rajić Milivojević

   Published: 2/2/2022
9. How to leverage cancellations | Who Gives A Crap's Jenna Tanenbaum

   Published: 1/26/2022
10. Retaining customers one bag at a time | Trade Coffee's Mike Lackman

    Published: 1/19/2022
11. 5 Key Strategies for User Retention

    Published: 1/12/2022
12. Voice of the customer, dunning strategy, and customer loyalty | GoSite's Danielle Rojas

    Published: 12/15/2021
13. Expansion revenue, CX perpetuity, and maintaining focus | Pipeliner's John Golden

    Published: 12/8/2021
14. Integrating ecosystems, forecasting churn, and onboarding | Beatport's Romain Pouillon

    Published: 12/1/2021
15. Onboarding, customer cohorts, and non-traditional CS | Knowledgehook's Travis Ratnam

    Published: 11/17/2021
16. Better email campaigns, tracking metrics, and aligning teams | CompanyCam's Kelly Danahy

    Published: 11/10/2021
17. Overthinking, hacking retention, and rallying around metrics | Better Proposals' Adam Hempenstall

    Published: 11/3/2021
18. Customer surveys, leveraging NPS, and the power of onboarding | Hunt A Killer’s Mary Callaghan

    Published: 10/27/2021
19. Product roadmaps, leveraging data, and defining churn goals | Framer’s Oscar Carlsson

    Published: 10/20/2021
20. Retention Talk Audio Trailer

    Published: 10/19/2021