Strikedeck Radio: Customer Success Live

112 Episodes

1. Episode 109, Sandra Cashe, Setting Up for a CS Platform

   Published: 1/11/2022
2. Ep 108, Jennie Li, Planning for Digital Customer Success

   Published: 11/18/2021
3. Ep 107, Tao Stadler, Scoring Utilization

   Published: 11/4/2021
4. Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

   Published: 9/30/2021
5. Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

   Published: 9/16/2021
6. Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

   Published: 9/2/2021
7. Ep 103, Bill Cushard, The Business Model of Customer Success

   Published: 8/19/2021
8. Ep 102, Gary Rubinstein, Account Planning

   Published: 7/29/2021
9. Ep 101, Emily Garza, Building Cross-Functional Relationships

   Published: 7/9/2021
10. Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity

    Published: 6/24/2021
11. We are thrilled to announce that Strikedeck Radio is turning 100!

    Published: 6/15/2021
12. Strikedeck Radio is Turning 100!!

    Published: 5/24/2021
13. Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch

    Published: 4/30/2021
14. Ep 98, Donna Weber, Onboarding Matters

    Published: 4/8/2021
15. Ep 97, Sherrod Patching, TAMs vs CSMs

    Published: 3/25/2021
16. Ep 96, Heather Matthews, Communication & Service in Customer Success

    Published: 3/11/2021
17. Ep 95, Jim Kalbach, The Jobs to be Done Playbook

    Published: 2/18/2021
18. Ep 94, Max Klimmek, Building & Scaling a Global CS Team

    Published: 2/4/2021
19. Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

    Published: 1/21/2021
20. Ep 92, Meredith Blanchar, Focusing on Value in 2021

    Published: 1/7/2021