Strikedeck Radio: Customer Success Live

112 Episodes

1. Ep 91, Carl Gold, Fighting Churn with Data

   Published: 12/17/2020
2. Ep 90, Mel Bilge, Moving into CS Leadership Through Growth

   Published: 12/3/2020
3. Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS

   Published: 11/19/2020
4. Ep 88, Sunil Joseph, Professional Services or Customer Success?

   Published: 11/5/2020
5. Ep 87, Rachel Jugai, Over-processing Processes for CSMs

   Published: 10/22/2020
6. Ep 86, Will Lopez, The Ideal Customer Profile & The Cost of Success

   Published: 10/8/2020
7. Ep 85, Boaz Maor, Building a CS team out of Support

   Published: 9/24/2020
8. Ep 84, Michelle Novak, Customer Business Reviews

   Published: 9/10/2020
9. Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader

   Published: 8/27/2020
10. Ep 82, Shari Srebnick, Building Account and Success Plans

    Published: 8/14/2020
11. Ep 81, Keri Keeling, Managing Remote CSMs

    Published: 7/30/2020
12. Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization

    Published: 7/16/2020
13. Ep 79, Kris Morrison, Customer Success in a Time of Crisis

    Published: 6/18/2020
14. Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success

    Published: 6/4/2020
15. Ep 77, Gaines Murfee, Taking a Product Approach to Customer Success

    Published: 5/21/2020
16. Ep 76, Clayton Moulynox, Building a Global CS Team

    Published: 5/7/2020
17. Ep 75, Chris Hicken, Creating Actionable Churn Categories

    Published: 4/23/2020
18. Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise

    Published: 4/9/2020
19. Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success

    Published: 3/26/2020
20. Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers

    Published: 3/19/2020