The Customer Success Channel

73 Episodes

1. Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

   Published: 6/17/2022
2. Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA

   Published: 5/18/2022
3. Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS

   Published: 4/20/2022
4. Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

   Published: 3/17/2022
5. Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS

   Published: 2/28/2022
6. Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!

   Published: 1/19/2022
7. Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success

   Published: 12/21/2021
8. Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores

   Published: 11/17/2021
9. David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

   Published: 10/12/2021
10. Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models

    Published: 9/7/2021
11. Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?

    Published: 8/10/2021
12. Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue

    Published: 7/1/2021
13. Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success

    Published: 6/10/2021
14. Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations

    Published: 5/11/2021
15. Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

    Published: 4/12/2021
16. Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    Published: 3/10/2021
17. Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Published: 2/10/2021
18. Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Published: 1/11/2021
19. Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Published: 11/30/2020
20. Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Published: 11/4/2020