The Customer Success Channel

73 Episodes

1. George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

   Published: 10/1/2020
2. Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding

   Published: 9/2/2020
3. Nabil Dabbagh, Head of CS at DeepCrawl - Restructuring a Customer Success Organisation

   Published: 8/6/2020
4. Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community

   Published: 7/9/2020
5. Lauren Cumming, Head of CS at Fixflo - Growing Customer Success from a Startup to a Scaleup

   Published: 6/3/2020
6. Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19

   Published: 5/7/2020
7. Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation

   Published: 4/15/2020
8. Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation

   Published: 3/11/2020
9. Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors

   Published: 9/24/2018
10. Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes

    Published: 7/23/2018
11. Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success

    Published: 7/10/2018
12. Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers

    Published: 6/26/2018
13. Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success

    Published: 6/11/2018
14. Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop

    Published: 5/8/2018
15. Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe

    Published: 4/16/2018
16. Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap

    Published: 4/2/2018
17. What Leaders in Customer Success Look for When Hiring

    Published: 3/19/2018
18. Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success

    Published: 3/2/2018
19. David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success

    Published: 2/19/2018
20. Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?

    Published: 1/26/2018