The Customer Success Podcast

54 Episodes

1. Learning from Churn and how CSMs can become better investigative journalists

   Published: 10/28/2020
2. Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

   Published: 1/17/2020
3. Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

   Published: 12/7/2019
4. Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

   Published: 11/18/2019
5. The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

   Published: 11/11/2019
6. How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

   Published: 10/22/2019
7. Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

   Published: 10/15/2019
8. How To Create A Diverse Customer Success Team With Carine Roman

   Published: 10/1/2019
9. Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)

   Published: 9/23/2019
10. How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson

    Published: 9/23/2019
11. Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

    Published: 9/9/2019
12. What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

    Published: 4/8/2019
13. How IBM Leads With Customer Success

    Published: 3/31/2019
14. Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)

    Published: 3/22/2019
15. How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

    Published: 2/22/2019
16. How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko

    Published: 1/28/2019
17. Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt

    Published: 1/16/2019
18. How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)

    Published: 1/9/2019
19. How to Use Product Coaches to Increase Outcome Realization with Corey Pudhorodsky

    Published: 12/30/2018
20. The One Thing Every Board Member Thinks About with Skip Glass

    Published: 12/29/2018