The CX Tipping Point®

53 Episodes

1. EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul

   Published: 6/13/2023
2. EP 31 - Lessons Learned in Managing Cross-Agency Programs through Recreation.gov

   Published: 5/9/2023
3. EP 30 - How Transformational Leaders Drive Improved Performance featuring John Riordan

   Published: 4/18/2023
4. EP 29 - Balancing Cybersecurity and CX in the Delivery of Digital Services featuring Cybersecurity & Customer Experience SMEs

   Published: 3/28/2023
5. EP 28 - How NTT Data Leveraged Existing Programs to Assist Colleges and Universities During Covid featuring Noel Hara

   Published: 2/14/2023
6. EP 27 - Digital-First Customer Experience, But Not Digital Only featuring Maximus Federal's Andy Beamon & MaryAnn Monroe

   Published: 1/10/2023
7. EP 26 - Using Customer Data to Improve the Experience at Federal Student Aid featuring Nicole Callahan

   Published: 12/13/2022
8. EP 25 - The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal

   Published: 11/8/2022
9. EP 24 - How Diversity, Equity, Inclusion and Accessibility Improves the Lives of the Public and Employees featuring Kimberly Walton

   Published: 10/11/2022
10. EP 23 - VA's Use of Innovation to Improve Healthcare of Veterans featuring VHA Office of Healthcare, Innovation and Learning

    Published: 9/13/2022
11. EP 22 - Insights on How the Federal Government is Implementing Customer Experience

    Published: 8/9/2022
12. EP 21 - Granicus: Leveraging Subscription Data to Understand Your Customers

    Published: 7/12/2022
13. EP 20 - Kshemendra Paul: Customer Experience: Unlocking the Power of Data

    Published: 6/14/2022
14. EP 19 - Dr. Liz Herman: Knowledge Management: The Secret Ingredient to Delivering an Omnichannel Experience

    Published: 5/16/2022
15. SPECIAL EDITION | EP 18: Lessons Learned from the Federal Government's Leading Customer Experience Leaders

    Published: 5/2/2022
16. EP 17 - Wendy Bhagat: Improving and Simplifying the Federal Student Aid Process

    Published: 4/11/2022
17. EP 16 - Airis McCottry Gill: How Employee Experience at the VA Impacts the Veterans’ Experience

    Published: 3/14/2022
18. EP 15 - Ken Corbin: Transforming the Taxpayer Experience

    Published: 2/7/2022
19. EP 14 - Simchah Suveyke-Bogin: Implementing Customer Experience at the Department of Agriculture

    Published: 1/10/2022
20. EP 13 - Reflections on GovCX in 2021

    Published: 12/13/2021