The CX Tipping Point®

A podcast by Dorris Consulting International

53 Episodes

  1. EP 12 - Scott Weiss: Perspectives of GovCX & Innovation from a Former White House Presidential Innovation Fellow

    Published: 11/8/2021

  2. EP 11 - Barbara Morton: CX Lessons Learned from the VA’s Veterans Experience Office

    Published: 10/11/2021

  3. EP 10 - Robert Shea: Insights on the Importance of Customer Experience from a Senior Executive

    Published: 9/13/2021

  4. EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?

    Published: 8/9/2021

  5. EP 8 - Brenda Wensil: How Customer Experience Strategies and Methodologies Improved the Experience of Borrowers in the Federal Student Aid Program

    Published: 7/19/2021

  6. EP 7 - Dan Barrett: Learn from a CX Early Adopter at the US Postal Service

    Published: 6/14/2021

  7. EP 6 - Joseph Michelli, Ph.D.: Insights and Advice from a Leading Business and Customer Experience Expert

    Published: 5/10/2021

  8. EP 5 - Crystal Philcox: How Customer Experience is Being Implemented in GSA

    Published: 4/12/2021

  9. EP 4 - Mariela Cardona: CX Insights from an Early Trailblazer at USCIS

    Published: 3/8/2021

  10. EP 3 - Brian Whittaker: Customer Experience and the Impact of Diversity and Inclusion

    Published: 2/7/2021

  11. EP 2 - Tim Conway & Ann Steward: CX Insights from Around the World

    Published: 2/1/2021

  12. EP 1 - Lee Becker: Perspectives on CX

    Published: 1/26/2021

  13. Trailer

    Published: 1/22/2021

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The CX Tipping Point® Podcast was launched to increase the awareness of how the business discipline of customer experience can improve the delivery of government services. How can we leverage the best practices in the commercial industry within the constraints of government. We are bringing you the only podcast focused on improving the experience that citizens, businesses and governments have when interacting, engaging and transacting with the government.