The Delighted Customers Podcast with Mark Slatin

108 Episodes

1. #27: Pt. 1 - Lou Carbone, the Father of Experience Management

   Published: 4/6/2023
2. #26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis

   Published: 3/30/2023
3. #25: Using the Right Data To Improve Your Customer’s Experience with Sami Nuwar

   Published: 3/23/2023
4. #24: The Intersection of Customer Success and Customer Experience with Adrian Brady-Cesana, CXO, CX Chronicles

   Published: 3/16/2023
5. #23: Why AI is a Game Changer for Customer Experience with OCX Recognition CEO Richard Owen

   Published: 3/9/2023
6. #22: The Do’s and Don’t of an Impactful Customer Experience Discipline with Bob Azman, CCXP

   Published: 3/2/2023
7. #21: Winning Stakeholder Support: The “Daisy Chain Strategy” with Roxie Strohmenger, CCXP

   Published: 2/23/2023
8. #20: What Leaders Must do Today to Compete in the Future with Bill Staikos

   Published: 2/16/2023
9. #19: The Blueprint for Customer Obsession with author Marbue Brown

   Published: 2/9/2023
10. #18: Disrupting the C-Suite with Kathy van de Laar, CCXP

    Published: 2/2/2023
11. #17: How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

    Published: 1/19/2023
12. #16: Pt. 2 - Measuring and Managing Customer Loyalty in a Digital World with Rob Markey, Bain & Co.

    Published: 1/12/2023
13. #15: Pt. 1 - The Room Where It Happened: The Net Promoter Backstory with Rob Markey, Bain & Co.

    Published: 1/5/2023
14. #14: From Hopkins Researcher to CX Pro - Brittany Knox, Blue Cross Blue Shield of Michigan

    Published: 12/29/2022
15. #13: The Role of Perception and Expectations in Customer Experience, Gary David, PhD, Bentley University

    Published: 12/22/2022
16. #12: ITMs: Virtual, with a Human Touch, Carla Higgins, SVP, Director of CX, CNB Bank

    Published: 12/15/2022
17. #11: Demystifying the Human Experience, Bruce Temkin, Head of the XM Institute

    Published: 12/8/2022
18. #10: Breaking Down Departmental Silos to Improve CX - Risa Lovell, Farm Credit Insurance

    Published: 12/1/2022
19. #9: Pt. 2 - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton Pt.

    Published: 11/6/2022
20. #8: Pt. 1. - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton

    Published: 10/27/2022