The IT Experience Podcast

124 Episodes

1. 63. Don't make this mistake with your ServiceNow platform!

   Published: 8/19/2021
2. 62. Why are humans the best sensors for ITSM?

   Published: 8/12/2021
3. 61. Human-Centric IT - It's a journey, but easy to start

   Published: 8/5/2021
4. 60. Experience; the shared goal for IT

   Published: 7/30/2021
5. 59. Happiness Score™ - What would be a good score for our company?

   Published: 7/23/2021
6. 58. Experience is about People, Processes and Tech - In that order

   Published: 7/16/2021
7. 57. Deep Dive into Global IT Experience and Overall IT Happiness

   Published: 7/9/2021
8. 56. Stop the 'Yearly Surveys' if you want to impact your IT Experience

   Published: 7/2/2021
9. 55. What challenges does human-centric IT solve?

   Published: 6/25/2021
10. The NEW format of 'IT Experience Podcast' - Happy in 15!

    Published: 6/10/2021
11. 54. Partnerships; a Force for Customer Success

    Published: 5/12/2021
12. 53. #XLA - Experience Management Drives Business Value, with Bright Horse

    Published: 4/28/2021
13. 52. #XLA - Reckitt; Pioneers for Experience Management

    Published: 4/15/2021
14. 51. #XLA - Alan Nance from XLA Collab, Incentives Reap Huge Benefits

    Published: 4/14/2021
15. 50. Optimise ServiceNow Through Experience Management, with Jimmy Fitzgerald

    Published: 3/30/2021
16. 49. Employee Experience Drives Service Delivery, with Fujitsu

    Published: 3/17/2021
17. 48. #XLA - Refinitiv's IT Service Transformation - From SLAs to XLAs

    Published: 1/29/2021
18. 47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

    Published: 12/14/2020
19. 46. Continuous Service Improvement in Academia, with George Washington University

    Published: 12/10/2020
20. 45. #XLA - Experience Management Benefits all Business Roles

    Published: 12/7/2020