The IT Experience Podcast

124 Episodes

1. 44. #XLA - Employee Experience with Roy Atkinson - Part 2

   Published: 12/2/2020
2. 43. #XLA - Experience is More than an Agreement

   Published: 11/30/2020
3. 42. #XLA - Employee Experience for IT, with Roy Atkinson - Part 1

   Published: 11/25/2020
4. 41. #XLA - The Key Differences Between XLAs and SLAs

   Published: 11/20/2020
5. 40. #XLA - The Practical Guide to Experience Level Agreements

   Published: 11/18/2020
6. 39. How to increase happiness by 112%, with Ahlstrom-Munksjö

   Published: 11/13/2020
7. 38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

   Published: 10/18/2020
8. 37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten

   Published: 9/21/2020
9. 36. #XLA - Experience and Outcome Metrics with Barclay Rae

   Published: 8/27/2020
10. 35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experience

    Published: 5/19/2020
11. 34. #XLA - What are the Benefits of Experience Level Agreements?

    Published: 4/13/2020
12. 33. #XLA - What are Experience Level Agreements?

    Published: 3/30/2020
13. 32. How 5,500 end-users feel about Remote Work, latest survey results

    Published: 3/27/2020
14. 31. Enfo's Journey to Modern IT Service Provider (MSP)

    Published: 3/16/2020
15. 30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

    Published: 3/2/2020
16. 29. What Impacts Employee Experience in ServiceNow?

    Published: 2/17/2020
17. 28. Internal Service Desks make Employees 47% More Productive with XLA?

    Published: 2/3/2020
18. 27. Our Customers Increase Employee Productivity 26% by Making People Happier

    Published: 1/20/2020
19. 26. Impact of ServiceNow's Reassignment Count on Employees Productivity

    Published: 1/7/2020
20. 25. 2020 ITSM Trends with Stephen Mann / itsm.tools

    Published: 12/30/2019