452 Episodes

  1. How To Deliver B2B CX In a Post-COVID World

    Published: 11/16/2021

  2. 3 Steps to Practice Long-Term Thinking

    Published: 11/9/2021

  3. What Modern Customers Want In a Real Estate Experience

    Published: 11/2/2021

  4. How to Implement AI Marketing in 5 Steps

    Published: 10/26/2021

  5. How To Be A Better Leader for Customers and Employees

    Published: 10/19/2021

  6. How David’s Bridal Launched A Successful Loyalty Program During A Pandemic

    Published: 10/12/2021

  7. How David’s Bridal Used Digital Transformation To Update Its CX (Part 1)

    Published: 10/5/2021

  8. 3 Ways Customer Preferences Are Evolving In Banking

    Published: 9/28/2021

  9. How To Create Remarkable Experiences Customers Want To Share

    Published: 9/21/2021

  10. COVID Customers Are Counting On You—Are You Rising To The Occasion?

    Published: 9/14/2021

  11. The One Thing Every Contact Center Bot Needs

    Published: 9/7/2021

  12. How To Engage Customers In An Uncertain World

    Published: 8/31/2021

  13. 6 Steps To Build Returning Customers

    Published: 8/24/2021

  14. How To Deliver Effective Hyper-Personalized Experiences

    Published: 8/17/2021

  15. How Better Health Helps Customers Do Hard Things Easily

    Published: 8/10/2021

  16. COVID Taught Us The Importance Of Community

    Published: 8/3/2021

  17. How To Create Honest Experiences For Women

    Published: 7/27/2021

  18. The Importance Of Performing A CX Audit

    Published: 7/20/2021

  19. The Rise Of Chief Experience Officers

    Published: 7/13/2021

  20. How To Simplify Digital Transformation

    Published: 7/6/2021

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.