452 Episodes

  1. Meeting Customers Where They Are: Lessons From The CEO of OhmConnect

    Published: 4/5/2022

  2. Turn An Idea Into A Customer-Centric Brand

    Published: 3/29/2022

  3. In-Person Experiential Marketing is Back

    Published: 3/22/2022

  4. How Well Do Marketers Understand CX?

    Published: 3/15/2022

  5. Improving CX Starts By Empowering Contact Center Agents

    Published: 3/8/2022

  6. Transparency Is the Foundation of CX

    Published: 3/1/2022

  7. How Anthropologie Balances Customer Data and Creativity

    Published: 2/22/2022

  8. How Krispy Kreme Pivoted to a Digital Strategy

    Published: 2/15/2022

  9. Goodbye NPS? Inside the New Metric for CX Success

    Published: 2/8/2022

  10. The Chief Revenue Officer’s Role in Shaping CX

    Published: 2/1/2022

  11. 3 Examples Of Instant Gratification In CX

    Published: 1/25/2022

  12. How To Create A Mobile, Social And Digital-First Strategy

    Published: 1/18/2022

  13. How to Embrace Customer-Centricity

    Published: 1/11/2022

  14. How To Stop Interrupting And Start Empowering Customers

    Published: 1/4/2022

  15. The Importance of Customer Identity Loyalty

    Published: 12/28/2021

  16. How to Leverage Data to Improve Personalization

    Published: 12/21/2021

  17. Using CX Metrics to Embrace and Improve Customer Pain

    Published: 12/14/2021

  18. 3 Ways Rothy’s Turns Customers into Brand Advocates

    Published: 12/7/2021

  19. How To Successfully Use NPS

    Published: 11/30/2021

  20. Conversational AI is the Future of CX

    Published: 11/23/2021

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.