452 Episodes

  1. Customer Experience Starts With Company Culture

    Published: 6/29/2021

  2. Why Master Data Management Matters

    Published: 6/22/2021

  3. The Biggest Mistake Companies Make In Digital Transformation

    Published: 6/15/2021

  4. The Future of Customer Service Is Conversational

    Published: 6/8/2021

  5. 3 Crucial CX Metrics

    Published: 6/1/2021

  6. How Kate Johnson Leads Change At Microsoft

    Published: 5/25/2021

  7. An Economist On Why Price Gouging Regulation Actually Caused More COVID Cases And Deaths

    Published: 5/18/2021

  8. How the Former Impossible Foods Brand Lead Created A Plant-Based Drink Brand

    Published: 5/11/2021

  9. How To Meet Customers Where They Are With Knowledge Management

    Published: 5/4/2021

  10. CMO Lessons From Bruno Mars' Brand SelvaRey Rum

    Published: 4/27/2021

  11. The State Of The Economy In 2021

    Published: 4/20/2021

  12. How To Be A B2B Marketer In A Pandemic

    Published: 4/13/2021

  13. How To Build A Loyalty Program In A Post-COVID World

    Published: 4/6/2021

  14. How Birchbox Meets Customers Where They Are

    Published: 3/30/2021

  15. How Urban Air Pivoted To Thrive During COVID

    Published: 3/23/2021

  16. How To Be An Effective Virtual Communicator

    Published: 3/16/2021

  17. How One Mom Created An Organization To Help New Moms

    Published: 3/9/2021

  18. Branding In The Era Of Racial Justice

    Published: 3/2/2021

  19. An Innovative Approach To The Future Of Returns

    Published: 2/23/2021

  20. Why Search Matters To E-Commerce Now More Than Ever

    Published: 2/16/2021

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.