452 Episodes

  1. Behind The Scenes Of The Early Days Of Amazon

    Published: 2/9/2021

  2. What Modern Customers Want In Light Of COVID

    Published: 2/2/2021

  3. 6 Ways To Break Free From Boring Meetings

    Published: 1/26/2021

  4. What Does Customer Loyalty Mean In 2021?

    Published: 1/19/2021

  5. How Bank Of America Pivoted To Serve Contactless Customers

    Published: 1/12/2021

  6. How To Modernize Customer Interactions For The Smartphone Era

    Published: 1/5/2021

  7. Blake’s 5% Rule For New Year’s Resolutions

    Published: 12/29/2020

  8. Shep Hyken’s Prediction For 2021

    Published: 12/22/2020

  9. Blake's Top 5 Customer Experience Predictions For 2021

    Published: 12/15/2020

  10. 7 Trends Shaping CX In 2021

    Published: 12/8/2020

  11. How The Pet Industry Adapted During COVID

    Published: 12/1/2020

  12. 4 CX Takeaways From 2020

    Published: 11/24/2020

  13. How Belvedere Vodka Shares Its Story Through CX

    Published: 11/17/2020

  14. 5 Tips To Create The Perfect Customer Survey

    Published: 11/10/2020

  15. How Shake Shack Grows Its Brand Through CX

    Published: 11/3/2020

  16. What Marketers Really Need To Know About Gen Z

    Published: 10/27/2020

  17. How Digital Transformation Is Helping Create A COVID Vaccine

    Published: 10/20/2020

  18. How Companies Can Involve Customers In The Fight Against Carbon Emissions

    Published: 10/14/2020

  19. How Retailers Can Build Trust In A Post-COVID World

    Published: 10/7/2020

  20. Six Ways To Support Employees During COVID-19

    Published: 9/29/2020

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.